At Activus Connect, we are proud to share our honorable Veterans and their families’ impactful experiences. Let’s kick things off with Ruth Sadler, one of our incredible new Ambassadors, to learn what it was like growing up with a parent who served in the military and then becoming a military parent herself. Early Life Lessons … Shaping Integrity and Morals Through Two Generations of Military Life
Stability is vital during these times of uncertainty, especially when it comes to your career. When the going gets tough, you need to know that your employer will support you. Here at Activus Connect, we do everything in our power to help our people stay safe, develop their careers, and feel like an essential part … Life at Activus: Safe, Stable Employment During Difficult Times
Great customer experience doesn’t always come naturally, but some are born to provide it. Rebecca “Peyton” Heitman is one of those people capable of listening to everyone and making them feel at ease. As fate would have it, her natural ability to serve others led her to a rewarding career in customer experience delivery at … Life at Activus: For the Best Customer Experience, Make Connections
By Minerva Serrano I’m always looking for opportunities to coach and mentor others with entrepreneurial dreams, so when a colleague suggested I share my thoughts in conjunction with International Women’s Day, I jumped at the chance. Activus Connect is a certified Women’s Business Enterprise (WBE) and Minority Business Enterprise (MBE). In just three years, we’ve … International Women’s Day: Advice for Aspiring Entrepreneurs
Opportunities for personal growth and career progression are significant at any company. Not only do they help attract great talent, but they also improve retention and overall team motivation. However, all too often, companies in the customer experience and BPO space fail to offer anything past the traditional agent-supervisor-manager track, which can deter high-quality candidates. … Career Stories: From New Recruit to Dream Job in Less than a Year
By Anthony Crutcher, CIO, Activus Connect Ask successful entrepreneurs about the importance of workforce diversity in creating a healthy business, and you will find a typical response: without it, you are limiting the firm’s potential. Building a diverse company isn’t just the right thing to do; it’s hugely beneficial to the bottom line. McKinsey & … Why Virtual Employment is the Key to Building Greater Workforce Diversity
When somebody mentions a career in contact centers, call centers, or customer experience services, what are the first thoughts that come to mind? Perhaps you imagine hundreds of employees crammed into cubicles taking calls from an offshore location. Maybe those employees have just left college or are “in between jobs” and aren’t fully committed. To … How Customer Experience Careers Positively Impact Lives
In an increasingly virtualized world, organizations need solid leadership teams to solve the challenges of running a successful work-from-anywhere business. Still, world-class leaders are always in high demand. As competition heats up to recruit this top-level talent, companies are looking for ways to distinguish themselves as market frontrunners by building an innovative, performant culture that … How We Attract World-Class Leadership Talent to Our Virtual Business
Empathy and understanding are two cornerstones of great customer experiences, which is why life experience has always been a vital element of Activus Connect’s approach to recruitment. Hope Wild, one of our Team Experience Coordinators, brings plenty of life experience to the table, but also a natural desire to help people in need, which she … Life at Activus: An Opportunity to Help People, Wherever You Are
When customers live in stressful times, the responsibilities of a contact center employee become far more challenging, leading to burnout extremely quickly. The contact center workforce is subject to name-calling, threats, and all sorts of irate customers on a daily basis, so customer experience providers have a direct responsibility to continuously help employees manage stress … Who Ya Gonna Call? Stress Busters