International Women’s Day: Advice for Aspiring Entrepreneurs

By Minerva Serrano I’m always looking for opportunities to coach and mentor others with entrepreneurial dreams, so when a colleague suggested I share my thoughts in conjunction with International Women’s Day, I jumped at the chance. Activus Connect is a certified Women’s Business Enterprise (WBE) and Minority Business Enterprise (MBE). In just three years, we’ve […]

Career Stories: From New Recruit to Dream Job in Less than a Year

Opportunities for personal growth and career progression are significant at any company. Not only do they help attract great talent, but they also improve retention and overall team motivation. However, all too often, companies in the customer experience and BPO space fail to offer anything past the traditional agent-supervisor-manager track, which can deter high-quality candidates. […]

Why Virtual Employment is the Key to Building Greater Workforce Diversity

By Anthony Crutcher, CIO, Activus Connect Ask successful entrepreneurs about the importance of workforce diversity in creating a healthy business, and you will find a typical response: without it, you are limiting the firm’s potential. Building a diverse company isn’t just the right thing to do; it’s hugely beneficial to the bottom line. McKinsey & […]

How Customer Experience Careers Positively Impact Lives

When somebody mentions a career in contact centers, call centers, or customer experience services, what are the first thoughts that come to mind? Perhaps you imagine hundreds of employees crammed into cubicles taking calls from an offshore location. Maybe those employees have just left college or are “in between jobs” and aren’t fully committed. To […]

Inspiring Forward: Lending a Helping Hand in Times of Need

A true friend is one that is there in the good times and the bad ones . Once they reconnected after 25 years, Fredrick Sosa (FS) decided to spend his Day of Giving lending a hand to his friend in need. AC: For your Day of Giving, what did you do? FS: OK, I actually […]

How We Attract World-Class Leadership Talent to Our Virtual Business

In an increasingly virtualized world, organizations need solid leadership teams to solve the challenges of running a successful work-from-anywhere business. Still, world-class leaders are always in high demand. As competition heats up to recruit this top-level talent, companies are looking for ways to distinguish themselves as market frontrunners by building an innovative, performant culture that […]

Life at Activus: An Opportunity to Help People, Wherever You Are

Empathy and understanding are two cornerstones of great customer experiences, which is why life experience has always been a vital element of Activus Connect’s approach to recruitment. Hope Wild, one of our Team Experience Coordinators, brings plenty of life experience to the table, but also a natural desire to help people in need, which she […]

Inspiring Forward: Mentoring for the Future

Educating the youth and paving a way for them to accomplish their goals and dreams is something that Sharronda Hayes, one of our Ambassadors, loves to do. She volunteers at Hampton University’s Biology department as a mentor of their youth mentorship program. For her, being a mentor is more than teaching new things, it is […]

Why Choose Work-at-Home Over Traditional CX Delivery in 2021?

When it comes to outsourcing customer experience (CX), brands will first have to weigh the options between offshore, nearshore, onshore, or a mix of the three. Following the game-changing events of 2020, businesses must now add another element to that decision-making process: in-center or work-at-home? While each operational model has its pros and cons, we […]