ActivusConnect

Ready for Anything: Elevating CX in an Uncertain Future with SmartVirtual™

Elevating customer experience (CX) and employee experience (EX) will be critical for businesses in 2023, which is why many organizations are sourcing work-from-home (WFH) providers that specialize in remote CX delivery and employee satisfaction. Working from home is no longer a rare perk; it’s an employee expectation and a key differentiator for today’s organizations. According Ready for Anything: Elevating CX in an Uncertain Future with SmartVirtual™

Advancing with Activus: 3 Critical Elements of WFH Employee Retention

By Jenny Genge With employees leaving their jobs in droves and demanding more from their employers, retention is a critical issue for modern businesses. Retaining valuable employees is somewhat easier for companies that provide a work-from-home (WFH) employment model but still introduces a unique set of challenges. As a 100% remote company, Activus Connect has Advancing with Activus: 3 Critical Elements of WFH Employee Retention

How Activus Empowers Remote Ambassadors Through Skills Development

By Nichole Osborn Work-at-home careers in customer experience (CX) are more popular than ever, but as these jobs evolve so rapidly, they require employees and employers to heavily commit to skill development to be successful. The main challenge for CX companies is continuously training remote employees in soft and hard skills while ensuring they stay How Activus Empowers Remote Ambassadors Through Skills Development

The Art of Data Analytics: Insights that Lead to Elevated Experiences

by Felix Serrano Data analytics is not only a science; it’s an art form capable of changing how organizations deliver customer experience (CX). When applied correctly, data analytics helps companies pinpoint and predict demand, flag potential risks, meet efficiency objectives, boost revenue, and develop a deep understanding of their customers. However, the challenge for most The Art of Data Analytics: Insights that Lead to Elevated Experiences

How Activus Connect Stays Cyber Secure in a Remote Work Setting

By Marc Robinson As technologies evolve, enterprise data and systems become more vulnerable to attacks, making cybersecurity critical to the success and resilience of any business. Threat actors and adversaries want to compromise companies for several reasons, whether for financial gain, espionage, or simply to see if a hack is possible. As such, leaders must How Activus Connect Stays Cyber Secure in a Remote Work Setting

Inspiring Forward: Cookies for Care

We met with Nichole Osborn, Director of Learning and Development, to go over her volunteering baking experience. AC: What organization or local cause did you volunteer for? Nichole: Colorado Palliative and Hospice Care is the organization that I volunteer for. My daughter Sarah and I spent the day making cookies to put in baskets to Inspiring Forward: Cookies for Care