Life at Activus: An Opportunity to Help People, Wherever You Are

Empathy and understanding are two cornerstones of great customer experiences, which is why life experience has always been a vital element of Activus Connect’s approach to recruitment. Hope Wild, one of our Team Experience Coordinators, brings plenty of life experience to the table, but also a natural desire to help people in need, which she […]

Inspiring Forward: Mentoring for the Future

Educating the youth and paving a way for them to accomplish their goals and dreams is something that Sharronda Hayes, one of our Ambassadors, loves to do. She volunteers at Hampton University’s Biology department as a mentor of their youth mentorship program. For her, being a mentor is more than teaching new things, it is […]

Why Choose Work-at-Home Over Traditional CX Delivery in 2021?

When it comes to outsourcing customer experience (CX), brands will first have to weigh the options between offshore, nearshore, onshore, or a mix of the three. Following the game-changing events of 2020, businesses must now add another element to that decision-making process: in-center or work-at-home? While each operational model has its pros and cons, we […]

Inspiring Forward: Giving Back on the Streets of Chicago

When we think about giving back, most seek to give back to organizations or groups close to home. However, for Milley, giving back meant helping her community in some way or another. Thus, she went on a journey to help those who are less fortunate on these cold winter nights. We met with Milley Carmona […]

Who Ya Gonna Call? Stress Busters

When customers live in stressful times, the responsibilities of a contact center employee become far more challenging, leading to burnout extremely quickly. The contact center workforce is subject to name-calling, threats, and all sorts of irate customers on a daily basis, so customer experience providers have a direct responsibility to continuously help employees manage stress […]

Life at Activus: The Importance of Empathy in Times of Crisis

When people experience challenging times, the best kind of support comes from those who have shared those experiences and understand the difficult situation they’re facing. As an Ambassador at Activus Connect, Janelle Cuevas-Cruz works on one of our support programs answering incoming calls and assisting customers for a client in the financial services and lending […]

Inspiring Forward: Supporting One Another During Tough Times

Giving back can be as simple as sharing a meal with those around you or even lending a hand during tough times. We met with Nykia Durant (ND) to go over her day of giving experience giving back to those from her support group community, the MOB. AC: For your Day of Giving, what group […]

Inspiring Forward: Sharing Joy with Soldiers’ Angels

Christmas is a time to share joy and cheer to those around us by giving back and creating happy memories with them. We met with Mary Wirick (MW) to talk about her Day of Giving experience at Soldiers’ Angels and how she brought joy to a veteran family. AC: For your Day of Giving, what […]

Boosting Diversity and Inclusion with Solid CX Partnerships

Diversity is a major priority area for most businesses today, and with good reason. A recent study by McKinsey found that diverse companies are 35% more likely to outperform their competitors, while 67% of workers consider an employer’s diversity and inclusion model a deciding factor in their job hunt, according to Glassdoor. The prospects of […]