How Activus is Creating a Great Workplace for Women Amid Mass Resignations

By Jenny Genge, VP Ambassador Experience Support With the Great Resignation continuing across the US, one interesting trend has become apparent: women are currently leading the mass exodus. Women in every industry are leaving their jobs at a rate of about three times that of men, according to a recent report by women’s empowerment platform How Activus is Creating a Great Workplace for Women Amid Mass Resignations

Inspiring Forward: Transforming spaces/Transformando espacios

(Spanish Version/Versión en español) Para dar inicio al Mes de la Herencia Hispana y el tema de 2021 de “Celebración de los líderes y campeones de la comunidad hispanoamericana”, mostramos nuestro agradecimiento a Sofia Alemany, Gerente de nómina, por su reciente Day of Giving y su ayuda para establecer un laboratorio en Puerto Rico para Inspiring Forward: Transforming spaces/Transformando espacios

Internet Service Providers and the Surge of Home Internet Consumption

If the last eighteen months have shown us anything, it’s that residential broadband internet has gone from being a luxury to a necessity. As remote learning and working from home have normalized, internet service providers (ISPs) have their work cut out to ensure everybody can stay online. Here’s a retrospective look at how they handled Internet Service Providers and the Surge of Home Internet Consumption

For Mid-Market Players, One Size BPO Does Not Fit All

As mid-market companies seek to provide innovative, impactful customer experiences, their choice of CX delivery partners plays a significant role in this strategy. The business process outsourcing (BPO) industry comprises thousands of service providers ranging from multinational giants to boutique startups, so it is often challenging to find a good fit that checks all the For Mid-Market Players, One Size BPO Does Not Fit All

Life at Activus: Balancing Civilian Life with a Military Career in Puerto Rico

One of the most life-changing benefits of working at home in customer experience is the flexibility to pursue other vocations and manage your existing responsibilities, making it a perfect fit for those in the military reserves. In the right role, reservists can earn an impactful living wage while having the freedom to jump into action Life at Activus: Balancing Civilian Life with a Military Career in Puerto Rico

Elevating the Traditional COE Model with a Virtual Community of Excellence

By Sandy Ellis Despite the magnitude of global challenges and distractions over the preceding eighteen months, company leaders continue to seek how best to operate, grow and transform their business. A common pre-pandemic practice was to establish a Center of Excellence (COE) in a physical location that was staffed by subject matter experts. The experts Elevating the Traditional COE Model with a Virtual Community of Excellence