Inspiring Forward: Heartfelt Volunteer Work at Brookdale Senior Living

Discover our inspiring interaction with Chris Ann Herron (CH), who, on her son’s 13th birthday, chose to volunteer at Brookdale Senior Assisted Living Facility. They brought homemade goodies and spent quality time with the residents, highlighting the importance of giving back to the community and showing love and appreciation to our elders.  AC: What organization Inspiring Forward: Heartfelt Volunteer Work at Brookdale Senior Living

Inspiring Forward: A Parent’s Journey of Volunteerism and Joy

Explore our enriching encounter with Jemmalyn Yaun (JY), an enthusiastic volunteer who participated in her daughter’s school field trip, where they embarked on a journey of discovery at the Imagination Station Science and History Museum, delving into history and igniting their creativity. Following their exploration of the museum, they proceeded to an artistic park, where Inspiring Forward: A Parent’s Journey of Volunteerism and Joy

Blending AI with Omnichannel Support to Elevate Human-to-Human CX

In today’s digital age, the landscape of customer service is rapidly evolving. The variety of channels available—from in-person visits and phone calls to hyper-efficient contact centers, email, and social media—has expanded, making it more complex for companies to provide consistent support. Yet, one thing remains constant: the need for authentic human-to-human interactions. As artificial intelligence Blending AI with Omnichannel Support to Elevate Human-to-Human CX

Importance of Budgeting: A Beginner’s Guide to Financial Wellness

Since April is National Financial Literacy Month, it’s the perfect time to talk about the importance of effective budgeting—one of the best ways to improve your financial health. According to a survey by Credit.com, almost 30% of Americans don’t think they need a budget, with 12% claiming they’re afraid to even check their bank account. Importance of Budgeting: A Beginner’s Guide to Financial Wellness

Remote CX Outsourcing: Solving Tax Season Chaos for Financial Institutions

With tax season fast approaching, financial institutions face an onslaught of inquiries that bring bucketloads more work but also a unique chance to boost their reputation for excellent customer experience (CX). Every complex (and often urgent) question from customers is an opportunity to demonstrate accuracy, speed, and empathy for this stressful time, showcasing the brand’s Remote CX Outsourcing: Solving Tax Season Chaos for Financial Institutions