ActivusConnect

Happy Employees; Happier Customers: The Perks (and Secrets) of Elevated EX

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More and more businesses are beginning to understand a simple yet powerful truth: when employees are happy, customers tend to be happy, too. Companies that excel in nurturing their workforce and improving employee experience (EX) usually see a direct, positive impact on customer satisfaction and customer experience (CX). Everything from the general work environment, access … Happy Employees; Happier Customers: The Perks (and Secrets) of Elevated EX

Convenience, Consistency, and Loyalty: Mastering The Keys to Elevated CX

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Pop quiz: how is customer satisfaction affecting your business? In the third quarter of 2023, overall customer satisfaction increased by 1.3% in the U.S., directly growing consumer spending by 4%, according to the American Customer Satisfaction Index. Plus, in a WiserOwl survey of 1,000 consumers, 91% said they would rather leave a company than repeatedly … Convenience, Consistency, and Loyalty: Mastering The Keys to Elevated CX

Inspiring Forward: Mixing Fun Activities with a Spark of Perseverance

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We were thrilled to engage with Jennifer Flannery (JF) a dedicated member of the Girl Scout community. She passionately fosters a love for enjoyable camping experiences among her daughters and other girls, guiding them on a journey toward personal growth. AC: What organization or local cause did you volunteer for? JF: I volunteered with Girl … Inspiring Forward: Mixing Fun Activities with a Spark of Perseverance

Inspiring Forward: Empowering Youth to Become the Best Version of Themselves

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We had the opportunity to engage with Marc Robinson (MR), a dedicated advocate for empowering young men through refined etiquette. Through his commitment to giving back to the youth, he equips them with the skills and confidence needed for effective presentations. AC: What organization or local cause did you volunteer for? MR: My son and … Inspiring Forward: Empowering Youth to Become the Best Version of Themselves

5 Tips for Providing Exceptional CX During the Holiday Hustle

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As the holiday season arrives, businesses face a blizzard of customer demand, so excellent customer experience (CX) is more critical than ever, as it can significantly shape customer perceptions of a brand, even beyond the festive period. Amidst the hustle and stress, customers seek memorable and efficient experiences that allow them to focus on what’s … 5 Tips for Providing Exceptional CX During the Holiday Hustle

Unwrapping Holiday CX: How to Make Your Brand Stand Out this Season

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Every holiday season, brands face the colossal challenge of capturing customer attention in a more crowded than usual market—when December rolls around, it’s every brand for itself! The key to standing out during this bustling month is through exceptional customer experience (CX), with a touch of personalization, customization, human connection, and convenience. But what exactly … Unwrapping Holiday CX: How to Make Your Brand Stand Out this Season

Inspiring Forward: Sharing The Passion For Helping Others

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We were delighted to connect with Regin Manlapaz (RM) who actively engaged in the Boerne Middle School South’s Parent Teacher Organization lunch event.  Despite it being his first time volunteering for the school, he has played a crucial role by lending his strength during the preparation and distribution of goods.   AC: What organization or … Inspiring Forward: Sharing The Passion For Helping Others

Working from Home? Here’s How to Stay Connected with Colleagues

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Working from home doesn’t mean you have to lose touch with your colleagues. Despite the physical distance, there’s a world of opportunities to maintain and even deepen connections with your team. Activities like virtual coffee breaks or team challenges can inject fun and personal interaction into your workday, creating genuine connections that keep team morale … Working from Home? Here’s How to Stay Connected with Colleagues