ActivusConnect

Virtual Work in Action: Reducing Risk with Work-From-Home CX

Today’s world faces extraordinary, uncontrollable situations on a regular basis, giving businesses more reason than ever to update their risk mitigation strategies.

Evolving weather patterns impact almost every country, earthquakes and tsunamis threaten densely populated areas, and now the human race faces the game-changing Coronavirus pandemic, which is already forcing most companies around the world to dramatically alter how they operate…

Work-at-Home is the Only Solution for Managing CX During COVID

This is not the time for any company or executive to be vaunting the superiority of their respective solutions or service offerings. The world as we have known it has changed markedly over the past two months. March has been a blur. No contact center professional has slept well since the outset of COVID. They know that business-as-usual simply…

Are You Fit For The Dedicated Work-at-Home Lifestyle?

Almost everybody dreams of unshackling from the office and working from home full time, but few have what it takes to thrive in that virtual environment.

For many employees, working from home or telecommuting is often seen as a way to get some easy downtime, deliver the bare minimum, or simply sit around the house in your favorite onesie.

Dedicated work-at-home employment is different. While there is a high level of flexibility…

Top 5 Tools For A Bulletproof Virtual CX Environment

Ever since BPOs began experimenting with the work-at-home model, virtual employees have been lumbered with inadequate brick-and-mortar tools that simply aren’t suited to a home-based work environment.
Fast forward to today and not much has changed in that approach; traditional BPOs have done well to prioritize the development of their physical operations, but often view home-working tools and processes as a distant afterthought…

How SmartVirtual Solves the Perpetual CX Problems in Traditional BPO

Even though demand for elevated customer experiences is higher than ever, traditional BPO providers risk falling behind as they continue to battle the same issues they’ve been facing for decades.
Absenteeism, attrition, work quality, business continuity, and scalability have been the main topics of contention for BPOs since day one, stemming from the industry’s transactional nature and its low-cost approach to recruitment, training, and customer service…

Cultivating Communities The Activus Connect Way

At Activus Connect, our foundation is based on four pillars: Elevating Experiences, Building Brands, Enriching Lives and Cultivating Communities. These four pillars drive everything we do and the one thing they all have in common is, people. We are a people company driven to consistently enable the best outcomes…

And Just Like That, The Weather Is Tipping The Customer Experience Scale

Just before Thanksgiving, as we were winding down for turkey day, I flipped by the Weather Channel and thought – oh, wow, looks like a significant weather pattern is forecasted to sweep the US. Thanksgiving into Black Friday and over the weekend, national news outlets highlighted snow accumulations, cancelled flights, stranded cars, etc, etc. Today, […]

A New Era of Better Customer Experience

We are living in the age of consumerization. Long gone are the days when brands are able to generically outsource customer care support to low value, low cost, “business processing” agencies who focus on basic performance metric such as handle time and staffing attainment. Today’s market has ushered in the emergence of Customer Experience Providers (CXPs)…