ActivusConnect

Why Virtual Employment is the Key to Building Greater Workforce Diversity

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By Anthony Crutcher, CIO, Activus Connect Ask successful entrepreneurs about the importance of workforce diversity in creating a healthy business, and you will find a typical response: without it, you are limiting the firm’s potential. Building a diverse company isn’t just the right thing to do; it’s hugely beneficial to the bottom line. McKinsey & … Why Virtual Employment is the Key to Building Greater Workforce Diversity

How Customer Experience Careers Positively Impact Lives

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When somebody mentions a career in contact centers, call centers, or customer experience services, what are the first thoughts that come to mind? Perhaps you imagine hundreds of employees crammed into cubicles taking calls from an offshore location. Maybe those employees have just left college or are “in between jobs” and aren’t fully committed. To … How Customer Experience Careers Positively Impact Lives

How We Attract World-Class Leadership Talent to Our Virtual Business

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In an increasingly virtualized world, organizations need solid leadership teams to solve the challenges of running a successful work-from-anywhere business. Still, world-class leaders are always in high demand. As competition heats up to recruit this top-level talent, companies are looking for ways to distinguish themselves as market frontrunners by building an innovative, performant culture that … How We Attract World-Class Leadership Talent to Our Virtual Business

Inspiring Forward: Three Day Giving Back Process with the Rockford IL Rescue Mission

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After being inspired by Activus Connect’s Day of Giving benefit, Robert “Bob” Vannini (RV) with his spouse initiated a 3-day process to donate and support the Rockford IL Rescue Mission. We met with Bob to go over his Day of Giving experience on his last day of this process. AC: For your Day of Giving, … Inspiring Forward: Three Day Giving Back Process with the Rockford IL Rescue Mission

Life at Activus: An Opportunity to Help People, Wherever You Are

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Empathy and understanding are two cornerstones of great customer experiences, which is why life experience has always been a vital element of Activus Connect’s approach to recruitment. Hope Wild, one of our Team Experience Coordinators, brings plenty of life experience to the table, but also a natural desire to help people in need, which she … Life at Activus: An Opportunity to Help People, Wherever You Are

Why Choose Work-at-Home Over Traditional CX Delivery in 2021?

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When it comes to outsourcing customer experience (CX), brands will first have to weigh the options between offshore, nearshore, onshore, or a mix of the three. Following the game-changing events of 2020, businesses must now add another element to that decision-making process: in-center or work-at-home? While each operational model has its pros and cons, we … Why Choose Work-at-Home Over Traditional CX Delivery in 2021?

Who Ya Gonna Call? Stress Busters

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When customers live in stressful times, the responsibilities of a contact center employee become far more challenging, leading to burnout extremely quickly. The contact center workforce is subject to name-calling, threats, and all sorts of irate customers on a daily basis, so customer experience providers have a direct responsibility to continuously help employees manage stress … Who Ya Gonna Call? Stress Busters