American Heart Month: How Customer Service Supports Healthcare Initiatives

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Every heartbeat tells a story, and this February, we’re celebrating American Heart Month by championing healthier lives and stronger hearts! American Heart Month is a nationwide campaign dedicated to raising awareness about heart disease. By shining a spotlight on heart disease prevention, American Heart Month empowers people to take proactive steps toward healthier lives while … American Heart Month: How Customer Service Supports Healthcare Initiatives

Celebrating National Puzzle Day: Enhancing Work-Life Balance and Mental Health in a WFH World

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Achieving a work-life balance is like solving a puzzle: each piece represents an important aspect of life (work, health, relationships, self-care), and balance happens when they all fit together. Studies have found that remote workers are more productive, healthier and typically enjoy a more positive work-life balance. However, remote working is not all sunshine and … Celebrating National Puzzle Day: Enhancing Work-Life Balance and Mental Health in a WFH World

Fresh Start, Stronger Finances: How CX Supports Financial Planning Success

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The start of a new year is the perfect time to reflect on financial goals and set resolutions to improve your financial health. According to a recent study from WalletHub, 52% of Americans plan to make finance-related New Year’s resolutions. Whether it’s saving more, paying off debt, or building an emergency fund, achieving these goals … Fresh Start, Stronger Finances: How CX Supports Financial Planning Success

Turning Post-Holiday Challenges into Wins with Outstanding Remote Service

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The post-holiday season is a pivotal time for businesses. While it brings exciting opportunities with sales and new customer engagement, it also comes with unique challenges, especially when managing returns and exchanges. Holiday returns have increased for 8+ years straight and at least 33% of adults expect to return a holiday gift. For remote customer … Turning Post-Holiday Challenges into Wins with Outstanding Remote Service

Mastering Last-Minute Holiday Shopping with The Help of Excellent CX

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The holiday countdown is on, and if you’re scrambling for last-minute gifts, you’re not alone. Between sold-out shelves and delivery deadlines, the pressure to find the perfect present can feel overwhelming. But don’t panic – there’s a way to make this season of giving less stressful. With a little strategy and the help of retailers … Mastering Last-Minute Holiday Shopping with The Help of Excellent CX

Inspiring Forward: Spreading Joy Through Samaritan’s Purse Operation Christmas Child

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We were delighted to connect with Regin Manlapaz (RM), who volunteered with Samaritan’s Purse Operation Christmas Child for their Day of Giving. As a first-time volunteer, RM found joy in selecting gifts, connecting with other volunteers, and leading a prayer. Inspired by the experience, RM encourages others to embrace the fulfillment of giving back. AC: … Inspiring Forward: Spreading Joy Through Samaritan’s Purse Operation Christmas Child

Inspiring Forward: Building Connections Through Acts of Kindness

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We met with Jasmine Brown (JB), who shared her experience where she volunteered as a chaperone for her son’s school field trip to Hill Ridge Farms. She shared insights into the school’s “Students First” mission, her role in supporting the 3rd-grade team, and how this opportunity allowed her to build connections while giving back to … Inspiring Forward: Building Connections Through Acts of Kindness

Elevating Customer Experience During Peak Travel Season

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The holidays are here and so is the chaos! Travelers are flocking to airports, train stations, and rental car counters like it’s a Black Friday sale on wheels. Peak travel season is a whirlwind of activity, with increased volume, heightened stress levels, and an unrelenting demand for efficient service. Travel companies face overbooked flights, delayed … Elevating Customer Experience During Peak Travel Season