The customer experience space is alive with entrepreneurs — bright minds who’ve spotted a gap in the market and come up with a disruptive play or mind-blowing product. Sadly, many of those ideas never see the light of day. Often…
We’re in the business of delivering amazing experiences to customers on behalf of our clients, here at Activus Connect, and what we’ve seen work is keeping our Ambassadors energized, focused and enthusiastic to be part of a truly supportive culture…
One of the key pillars in assessing the effectiveness of customer service, and the quality of each customer’s experience, is to reduce the effort required to reach an agent, and get a question answered or issue resolved. So why do CX companies continue to ask customers to rate
Is there such a thing as too much of a good thing? There is – and there is also such a thing as too much of a bad thing, and when it comes to surveys at the end of interactions with companies, we believe the best thing may be allowing software to do the work for the customer…
In the new “gig economy,” new ways to resource businesses are sprouting up everywhere, and it seems the most creative, confident and experienced professionals are opting into new, more flexible ways to work. This is especially true in the CX industry, where cloud contact…
Www.seniorliving.org provides a free voice service that allows seniors and caregivers to learn more about senior living services. They established their contact center to provide information on how to find senior living centers, information about paying for senior care, and how to find support for seniors.
I am a customer of great brands and I value great customer experiences, especially from those that understand the value of my time and cater to me. I am, like so many others, a modern-day consumer of on-demand, high-touch, value-driven, products, and services – it’s the world that we live in and I love it! As a modern-day consumer…
We spoke with the co-founder and CEO of Activus Connect, a start-up BPO in the contact center space, who launched their company this month at the Genesys Xperience 19 event. Q: What makes Xperience19 the perfect event for this exciting launch? A: Xperience19 is the customer…
Even as companies in the contact center and “CX” industry continue to push self-service, chatbots, social messaging apps and “automation” that enable machines to do the work of traditional agents, a new Business Process Outsourcing (BPO) company based in Orlando, Florida was introduced in…