I am a customer of great brands and I value great customer experiences, especially from those that understand the value of my time and cater to me. I am, like so many others, a modern-day consumer of on-demand, high-touch, value-driven, products, and services – it’s the world that we live in and I love it! As a modern-day consumer…
We spoke with the co-founder and CEO of Activus Connect, a start-up BPO in the contact center space, who launched their company this month at the Genesys Xperience 19 event. Q: What makes Xperience19 the perfect event for this exciting launch? A: Xperience19 is the customer…
Even as companies in the contact center and “CX” industry continue to push self-service, chatbots, social messaging apps and “automation” that enable machines to do the work of traditional agents, a new Business Process Outsourcing (BPO) company based in Orlando, Florida was introduced in…
Recently hired Genesys CEO Tony Bates comes to Denver this week for Xperience19, bringing together thousands of customers, partners and contact center experts to discuss and demonstrates the latest ideas and innovations that change the way brands connect with their customers…
Millions of conversations are happening every second of every day, whether in person, on social media, on messaging apps, on Facetime, or on the phone, and with every one of those conversations people can choose to be humble and kind. It is an honor to interact with people including…