When somebody mentions a career in contact centers, call centers, or customer experience services, what are the first thoughts that come to mind? Perhaps you imagine hundreds of employees crammed into cubicles taking calls from an offshore location. Maybe those employees have just left college or are “in between jobs” and aren’t fully committed. To … How Customer Experience Careers Positively Impact Lives
A true friend is one that is there in the good times and the bad ones . Once they reconnected after 25 years, Fredrick Sosa (FS) decided to spend his Day of Giving lending a hand to his friend in need. AC: For your Day of Giving, what did you do? FS: OK, I actually … Inspiring Forward: Lending a Helping Hand in Times of Need
In an increasingly virtualized world, organizations need solid leadership teams to solve the challenges of running a successful work-from-anywhere business. Still, world-class leaders are always in high demand. As competition heats up to recruit this top-level talent, companies are looking for ways to distinguish themselves as market frontrunners by building an innovative, performant culture that … How We Attract World-Class Leadership Talent to Our Virtual Business
After being inspired by Activus Connect’s Day of Giving benefit, Robert “Bob” Vannini (RV) with his spouse initiated a 3-day process to donate and support the Rockford IL Rescue Mission. We met with Bob to go over his Day of Giving experience on his last day of this process. AC: For your Day of Giving, … Inspiring Forward: Three Day Giving Back Process with the Rockford IL Rescue Mission
Empathy and understanding are two cornerstones of great customer experiences, which is why life experience has always been a vital element of Activus Connect’s approach to recruitment. Hope Wild, one of our Team Experience Coordinators, brings plenty of life experience to the table, but also a natural desire to help people in need, which she … Life at Activus: An Opportunity to Help People, Wherever You Are
Educating the youth and paving a way for them to accomplish their goals and dreams is something that Sharronda Hayes, one of our Ambassadors, loves to do. She volunteers at Hampton University’s Biology department as a mentor of their youth mentorship program. For her, being a mentor is more than teaching new things, it is … Inspiring Forward: Mentoring for the Future
When it comes to outsourcing customer experience (CX), brands will first have to weigh the options between offshore, nearshore, onshore, or a mix of the three. Following the game-changing events of 2020, businesses must now add another element to that decision-making process: in-center or work-at-home? While each operational model has its pros and cons, we … Why Choose Work-at-Home Over Traditional CX Delivery in 2021?
When we think about giving back, most seek to give back to organizations or groups close to home. However, for Milley, giving back meant helping her community in some way or another. Thus, she went on a journey to help those who are less fortunate on these cold winter nights. We met with Milley Carmona … Inspiring Forward: Giving Back on the Streets of Chicago
When customers live in stressful times, the responsibilities of a contact center employee become far more challenging, leading to burnout extremely quickly. The contact center workforce is subject to name-calling, threats, and all sorts of irate customers on a daily basis, so customer experience providers have a direct responsibility to continuously help employees manage stress … Who Ya Gonna Call? Stress Busters
When people experience challenging times, the best kind of support comes from those who have shared those experiences and understand the difficult situation they’re facing. As an Ambassador at Activus Connect, Janelle Cuevas-Cruz works on one of our support programs answering incoming calls and assisting customers for a client in the financial services and lending … Life at Activus: The Importance of Empathy in Times of Crisis