Customer Experience

Ready for Anything: Elevating CX in an Uncertain Future with SmartVirtual™

Elevating customer experience (CX) and employee experience (EX) will be critical for businesses in 2023, which is why many organizations are sourcing work-from-home (WFH) providers that specialize in remote CX delivery and employee satisfaction. Working from home is no longer a rare perk; it’s an employee expectation and a key differentiator for today’s organizations. According Ready for Anything: Elevating CX in an Uncertain Future with SmartVirtual™

Combining Travel with Elevated CX to Ensure Enhanced Adventures

Two years after the devastating blow dealt by COVID-19, the travel and hospitality sector is bouncing back as people embark on new adventures. Still, the industry returns to a very different environment that requires a new approach to customer experience (CX) delivery. The first challenge is dealing with growing demand. According to a study by Combining Travel with Elevated CX to Ensure Enhanced Adventures

Enhancing Talent Acquisition Techniques through Employee Experience

Acquiring quality talent in today’s market is no easy task. Mass resignations, inflation, and rapidly evolving employee demands mean that HR leaders must continuously adapt their approach to talent acquisition. With Talent Acquisition Day on the horizon, celebrating the critical role that talent acquisition agents play in the job sector, we wanted to look at Enhancing Talent Acquisition Techniques through Employee Experience

Need Loyal Brand Advocates? Elevate Experiences Through Technology

Customer and employee experiences define today’s brands. However, while great experiences result in loyalty and success, negative experiences can significantly damage a brand’s reputation. Plus, with more people worldwide working from home, maintaining high-quality experiences is more challenging as many organizations continue to adapt. To deliver consistently satisfying customer and employee journeys, brands must strategically Need Loyal Brand Advocates? Elevate Experiences Through Technology

Saving Lives with CX: Improving Medication Adherence in Healthcare

In healthcare, personalized service and human connections are paramount for patients at every point of their customer experience (CX) journey. However, healthcare providers and pharmaceutical companies face a considerable challenge: balancing effective CX with patient medication adherence. When starting any new round of medication, patients must adhere strictly to their doctor, pharmacy’s advice, and/or treatment Saving Lives with CX: Improving Medication Adherence in Healthcare

Activus Connect is named a Great Place to Work® for Third Consecutive Year

Activus Connect is pleased to share that we are Great Place to Work-Certified™. Certification is a significant achievement, which Activus Connect is proud to have earned for the third consecutive year. This year, 86% of employees said it’s a great place to work – 29 points higher than the average U.S. company. What makes a Activus Connect is named a Great Place to Work® for Third Consecutive Year

Work-From-Home CX Delivery as Business Solution to Inflation Challenges

By Sandy Ellis Global inflation is on the rise, with supply chain disruptions worldwide causing basics like fuel, food, and utilities to reach astronomical new prices, presenting a need for organizations to cut costs and find creative solutions without it being detrimental to customer experience (CX). Equally, with the Fed hiking interest rates in March, Work-From-Home CX Delivery as Business Solution to Inflation Challenges

CX in Times of Crisis: The Importance of Empathy when Serving Vulnerable Customers

By Nichole Osborn If Covid showed us anything, it’s that empathy, and human connection are everything in customer experience. With unemployment hitting levels not seen since the Great Depression, and health concerns at the forefront of everyone’s minds, people all over the United States have been dealing with crisis after crisis. For the vulnerable and CX in Times of Crisis: The Importance of Empathy when Serving Vulnerable Customers

These 4 Trends are Shaping the Future of Mobile Telecoms CX

Mobile devices have become a vital gateway for brands to connect with customers, so it’s critical to provide a high-quality customer experience during every mobile engagement. However, customer needs and behavior drastically change depending on what device they’re using and how they’re accessing mobile content, so it’s essential to keep up with these mobile trends These 4 Trends are Shaping the Future of Mobile Telecoms CX

How Activus is Creating a Great Workplace for Women Amid Mass Resignations

By Jenny Genge, VP Ambassador Experience Support With the Great Resignation continuing across the US, one interesting trend has become apparent: women are currently leading the mass exodus. Women in every industry are leaving their jobs at a rate of about three times that of men, according to a recent report by women’s empowerment platform How Activus is Creating a Great Workplace for Women Amid Mass Resignations