Customer Experience

How Activus is Creating a Great Workplace for Women Amid Mass Resignations

By Jenny Genge, VP Ambassador Experience Support With the Great Resignation continuing across the US, one interesting trend has become apparent: women are currently leading the mass exodus. Women in every industry are leaving their jobs at a rate of about three times that of men, according to a recent report by women’s empowerment platform How Activus is Creating a Great Workplace for Women Amid Mass Resignations

For Mid-Market Players, One Size BPO Does Not Fit All

As mid-market companies seek to provide innovative, impactful customer experiences, their choice of CX delivery partners plays a significant role in this strategy. The business process outsourcing (BPO) industry comprises thousands of service providers ranging from multinational giants to boutique startups, so it is often challenging to find a good fit that checks all the For Mid-Market Players, One Size BPO Does Not Fit All

Elevating the Traditional COE Model with a Virtual Community of Excellence

By Sandy Ellis Despite the magnitude of global challenges and distractions over the preceding eighteen months, company leaders continue to seek how best to operate, grow and transform their business. A common pre-pandemic practice was to establish a Center of Excellence (COE) in a physical location that was staffed by subject matter experts. The experts Elevating the Traditional COE Model with a Virtual Community of Excellence

Why Work-at-Home Service Delivery Compliments Business Continuity Strategy

By Susie Buffam Every year, business continuity planning (BCP) is increasingly more vital for protecting the customer experience. Brands face significant challenges from natural disasters, geopolitical events, and now pandemics, requiring agile CX partners with resilient operations strategically designed to mitigate these risks. Unfortunately, most BCP plans only lower risk; instead of developing service delivery Why Work-at-Home Service Delivery Compliments Business Continuity Strategy

International Women’s Day: Advice for Aspiring Entrepreneurs

By Minerva Serrano I’m always looking for opportunities to coach and mentor others with entrepreneurial dreams, so when a colleague suggested I share my thoughts in conjunction with International Women’s Day, I jumped at the chance. Activus Connect is a certified Women’s Business Enterprise (WBE) and Minority Business Enterprise (MBE). In just three years, we’ve International Women’s Day: Advice for Aspiring Entrepreneurs

Why Virtual Employment is the Key to Building Greater Workforce Diversity

By Anthony Crutcher, CIO, Activus Connect Ask successful entrepreneurs about the importance of workforce diversity in creating a healthy business, and you will find a typical response: without it, you are limiting the firm’s potential. Building a diverse company isn’t just the right thing to do; it’s hugely beneficial to the bottom line. McKinsey & Why Virtual Employment is the Key to Building Greater Workforce Diversity

How Customer Experience Careers Positively Impact Lives

When somebody mentions a career in contact centers, call centers, or customer experience services, what are the first thoughts that come to mind? Perhaps you imagine hundreds of employees crammed into cubicles taking calls from an offshore location. Maybe those employees have just left college or are “in between jobs” and aren’t fully committed. To How Customer Experience Careers Positively Impact Lives

How We Attract World-Class Leadership Talent to Our Virtual Business

In an increasingly virtualized world, organizations need solid leadership teams to solve the challenges of running a successful work-from-anywhere business. Still, world-class leaders are always in high demand. As competition heats up to recruit this top-level talent, companies are looking for ways to distinguish themselves as market frontrunners by building an innovative, performant culture that How We Attract World-Class Leadership Talent to Our Virtual Business