So, you’re on the brink of scaling your business? Congrats! It’s a milestone achievement that speaks volumes about your entrepreneurial spirit and the impact your product or service has made in the market. But as your horizons expand, so does the complexity of providing excellent and consistent customer experience (CX)—a crucial element that can significantly … How CX Outsourcing Companies Can Help Scale Your Business
In the vibrant and often unpredictable world of travel, companies constantly deliver incredible experiences and give their customers stories to remember, but, just like any journey, the road can sometimes get pretty bumpy. Hiccups like unexpected delays, misplaced luggage, or any other less-than-stellar experience can lead to customers getting irritated, stressed out, and ultimately complaining. … How to Handle Customer Complaints in the Travel Industry
Traveling is more than just going from A to B; it’s a collection of experiences woven together to form the tapestry of a journey. Travel and hospitality companies have the power to elevate those experiences from simple steps to moments travelers will remember. Consider a busy executive traveling for business. Recognizing her past stays as … 6 Ways to Improve Customer Experience for Travelers
With the world wide open for business, travelers’ cravings for extraordinary travel adventures have grown again. However, the pandemic has altered the travel industry landscape, making trust more important to customers than ever before. Travelers today are more concerned with booking flexibility, personalized service, and safety precautions assurance than ever before. Travel companies aware of … How to Build Trust with Travel Customers Through CX
More than any other, the travel, tourism, and hospitality industry is about experiences. Every journey, every adventure, every exploration is laden with heartfelt, memorable moments. As such, creating an emotional connection with your customers is crucial to success as a travel brand. In the world of CX, “emotional connection” refers to the bond that forms … The Power of Emotional Connection in Travel Customer Experience
As technology advances at an unprecedented rate, many businesses struggle to find the right balance between automation and the human touch. At Activus Connect, we believe the solution lies not in choosing between humans or technology but in embracing a blend of both. By using technology to enhance, rather than replace, human interaction, businesses can … How to Rehumanize Your Business With A Blend of People And Technology
As customers, we all want the best experiences when dealing with brands. And when businesses can deliver on those expectations and elevate experiences even higher, everyone wins. The brands with the best customer experience (CX) usually have a secret weapon on the front lines: passionate and empathetic brand Ambassadors who take calls, respond to messages, … What It Means To Be An Ambassador at Activus Connect
Elevating customer experience (CX) and employee experience (EX) will be critical for businesses in 2023, which is why many organizations are sourcing work-from-home (WFH) providers that specialize in remote CX delivery and employee satisfaction. Working from home is no longer a rare perk; it’s an employee expectation and a key differentiator for today’s organizations. According … Ready for Anything: Elevating CX in an Uncertain Future with SmartVirtual™
Two years after the devastating blow dealt by COVID-19, the travel and hospitality sector is bouncing back as people embark on new adventures. Still, the industry returns to a very different environment that requires a new approach to customer experience (CX) delivery. The first challenge is dealing with growing demand. According to a study by … Combining Travel with Elevated CX to Ensure Enhanced Adventures
Acquiring quality talent in today’s market is no easy task. Mass resignations, inflation, and rapidly evolving employee demands mean that HR leaders must continuously adapt their approach to talent acquisition. With Talent Acquisition Day on the horizon, celebrating the critical role that talent acquisition agents play in the job sector, we wanted to look at … Enhancing Talent Acquisition Techniques through Employee Experience