Christmas is a time to share joy and blessings with those around us by giving back and creating happy memories with them. We met with Leslie Vega Salinas (LVS) to go over her Day of Giving experience volunteering at Mercy House. AC: What organization or local cause did you volunteer for? LVS: I volunteered for … Inspiring Forward at Mercy House
By Jenny Genge With employees leaving their jobs in droves and demanding more from their employers, retention is a critical issue for modern businesses. Retaining valuable employees is somewhat easier for companies that provide a work-from-home (WFH) employment model but still introduces a unique set of challenges. As a 100% remote company, Activus Connect has … Advancing with Activus: 3 Critical Elements of WFH Employee Retention
By Nichole Osborn Work-at-home careers in customer experience (CX) are more popular than ever, but as these jobs evolve so rapidly, they require employees and employers to heavily commit to skill development to be successful. The main challenge for CX companies is continuously training remote employees in soft and hard skills while ensuring they stay … How Activus Empowers Remote Ambassadors Through Skills Development
By Marc Robinson As technologies evolve, enterprise data and systems become more vulnerable to attacks, making cybersecurity critical to the success and resilience of any business. Threat actors and adversaries want to compromise companies for several reasons, whether for financial gain, espionage, or simply to see if a hack is possible. As such, leaders must … How Activus Connect Stays Cyber Secure in a Remote Work Setting
We met with Jennifer Flannery (JF) to go over her Day of Giving experience volunteering at Atlanta’s Girl Scout Camp. AC: What organization or local cause did you volunteer for? JF: I volunteered for a week at Girl Scout Camp Sassafras. AC: Can you please provide an overview of their mission? JF: The Girl Scouts’ … Inspiring Forward: Discovering Nature with the Girl Scouts of Atlanta
We met with Nichole Osborn, Director of Learning and Development, to go over her volunteering baking experience. AC: What organization or local cause did you volunteer for? Nichole: Colorado Palliative and Hospice Care is the organization that I volunteer for. My daughter Sarah and I spent the day making cookies to put in baskets to … Inspiring Forward: Cookies for Care
Customer and employee experiences define today’s brands. However, while great experiences result in loyalty and success, negative experiences can significantly damage a brand’s reputation. Plus, with more people worldwide working from home, maintaining high-quality experiences is more challenging as many organizations continue to adapt. To deliver consistently satisfying customer and employee journeys, brands must strategically … Need Loyal Brand Advocates? Elevate Experiences Through Technology
In healthcare, personalized service and human connections are paramount for patients at every point of their customer experience (CX) journey. However, healthcare providers and pharmaceutical companies face a considerable challenge: balancing effective CX with patient medication adherence. When starting any new round of medication, patients must adhere strictly to their doctor, pharmacy’s advice, and/or treatment … Saving Lives with CX: Improving Medication Adherence in Healthcare
Remote work offers a fantastic ability to work productively and control many aspects of your day-to-day routine, but we’ve all experienced those distractions at home that lead to a drop in focus. Whether it’s kids, pets, housemates, endless notifications, or household chores to deal with, SmartVirtual™ workers’ success depends on how they manage nearby distractions, … 5 Tips for Creating a SmartVirtual™ Work Environment that Drives Success
We met with Keyonna Washington (KW) to go over her Day of Giving experience at a local shelter in her community. AC: What organization or local cause did you volunteer for? KW: I volunteered at the local Humane Society in Louisiana. AC: Can you please provide an overview of their mission? KW: The Local Humane … Inspiring Forward: Caring for Four-Legged Friends