ActivusConnect

The Art of Data Analytics: Insights that Lead to Elevated Experiences

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by Felix Serrano Data analytics is not only a science; it’s an art form capable of changing how organizations deliver customer experience (CX). When applied correctly, data analytics helps companies pinpoint and predict demand, flag potential risks, meet efficiency objectives, boost revenue, and develop a deep understanding of their customers. However, the challenge for most … The Art of Data Analytics: Insights that Lead to Elevated Experiences

How Activus Connect Stays Cyber Secure in a Remote Work Setting

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By Marc Robinson As technologies evolve, enterprise data and systems become more vulnerable to attacks, making cybersecurity critical to the success and resilience of any business. Threat actors and adversaries want to compromise companies for several reasons, whether for financial gain, espionage, or simply to see if a hack is possible. As such, leaders must … How Activus Connect Stays Cyber Secure in a Remote Work Setting

Inspiring Forward: Cookies for Care

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We met with Nichole Osborn, Director of Learning and Development, to go over her volunteering baking experience. AC: What organization or local cause did you volunteer for? Nichole: Colorado Palliative and Hospice Care is the organization that I volunteer for. My daughter Sarah and I spent the day making cookies to put in baskets to … Inspiring Forward: Cookies for Care

Combining Travel with Elevated CX to Ensure Enhanced Adventures

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Two years after the devastating blow dealt by COVID-19, the travel and hospitality sector is bouncing back as people embark on new adventures. Still, the industry returns to a very different environment that requires a new approach to customer experience (CX) delivery. The first challenge is dealing with growing demand. According to a study by … Combining Travel with Elevated CX to Ensure Enhanced Adventures

Enhancing Talent Acquisition Techniques through Employee Experience

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Acquiring quality talent in today’s market is no easy task. Mass resignations, inflation, and rapidly evolving employee demands mean that HR leaders must continuously adapt their approach to talent acquisition. With Talent Acquisition Day on the horizon, celebrating the critical role that talent acquisition agents play in the job sector, we wanted to look at … Enhancing Talent Acquisition Techniques through Employee Experience

Need Loyal Brand Advocates? Elevate Experiences Through Technology

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Customer and employee experiences define today’s brands. However, while great experiences result in loyalty and success, negative experiences can significantly damage a brand’s reputation. Plus, with more people worldwide working from home, maintaining high-quality experiences is more challenging as many organizations continue to adapt. To deliver consistently satisfying customer and employee journeys, brands must strategically … Need Loyal Brand Advocates? Elevate Experiences Through Technology

Saving Lives with CX: Improving Medication Adherence in Healthcare

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In healthcare, personalized service and human connections are paramount for patients at every point of their customer experience (CX) journey. However, healthcare providers and pharmaceutical companies face a considerable challenge: balancing effective CX with patient medication adherence. When starting any new round of medication, patients must adhere strictly to their doctor, pharmacy’s advice, and/or treatment … Saving Lives with CX: Improving Medication Adherence in Healthcare

5 Tips for Creating a SmartVirtual™ Work Environment that Drives Success

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Remote work offers a fantastic ability to work productively and control many aspects of your day-to-day routine, but we’ve all experienced those distractions at home that lead to a drop in focus. Whether it’s kids, pets, housemates, endless notifications, or household chores to deal with, SmartVirtual™ workers’ success depends on how they manage nearby distractions, … 5 Tips for Creating a SmartVirtual™ Work Environment that Drives Success