If you’ve ever heard the term “CX outsourcing” batted around the water cooler, you may have thought it was just another corporate buzzword. Whereas, in fact, it’s a game-changing strategy that rolls out the red carpet for your customers. In simple terms, CX (Customer Experience) outsourcing is the act of partnering with a superstar team … 4 Huge Benefits of Outsourcing Customer Experience
So, you’re on the brink of scaling your business? Congrats! It’s a milestone achievement that speaks volumes about your entrepreneurial spirit and the impact your product or service has made in the market. But as your horizons expand, so does the complexity of providing excellent and consistent customer experience (CX)—a crucial element that can significantly … How CX Outsourcing Companies Can Help Scale Your Business
In the vibrant and often unpredictable world of travel, companies constantly deliver incredible experiences and give their customers stories to remember, but, just like any journey, the road can sometimes get pretty bumpy. Hiccups like unexpected delays, misplaced luggage, or any other less-than-stellar experience can lead to customers getting irritated, stressed out, and ultimately complaining. … How to Handle Customer Complaints in the Travel Industry
Traveling is more than just going from A to B; it’s a collection of experiences woven together to form the tapestry of a journey. Travel and hospitality companies have the power to elevate those experiences from simple steps to moments travelers will remember. Consider a busy executive traveling for business. Recognizing her past stays as … 6 Ways to Improve Customer Experience for Travelers
With the world wide open for business, travelers’ cravings for extraordinary travel adventures have grown again. However, the pandemic has altered the travel industry landscape, making trust more important to customers than ever before. Travelers today are more concerned with booking flexibility, personalized service, and safety precautions assurance than ever before. Travel companies aware of … How to Build Trust with Travel Customers Through CX
More than any other, the travel, tourism, and hospitality industry is about experiences. Every journey, every adventure, every exploration is laden with heartfelt, memorable moments. As such, creating an emotional connection with your customers is crucial to success as a travel brand. In the world of CX, “emotional connection” refers to the bond that forms … The Power of Emotional Connection in Travel Customer Experience
As April is Stress Management Month, now is the time to discuss the importance of time management and maintaining a healthy work-life balance while working from home. While the past few years have seen a rise in the popularity of remote work, they have also introduced some unique challenges regarding time management, sometimes leading to … Mastering Work-Life Balance: 10 Stress-Reducing Tips for Remote Jobs
By coming together as a community and extending a helping hand, we can make a positive impact on the lives of these individuals. We met with Aaliyah Butler (AB) who during her Day of Giving volunteered at two organizations in her local community. AC: What organization or local cause did you volunteer for? AB: I … Inspiring Forward: Spreading Love in the Charlotte Community
As technology advances at an unprecedented rate, many businesses struggle to find the right balance between automation and the human touch. At Activus Connect, we believe the solution lies not in choosing between humans or technology but in embracing a blend of both. By using technology to enhance, rather than replace, human interaction, businesses can … How to Rehumanize Your Business With A Blend of People And Technology
As customers, we all want the best experiences when dealing with brands. And when businesses can deliver on those expectations and elevate experiences even higher, everyone wins. The brands with the best customer experience (CX) usually have a secret weapon on the front lines: passionate and empathetic brand Ambassadors who take calls, respond to messages, … What It Means To Be An Ambassador at Activus Connect