Imagine walking into your favorite coffee shop and before you even say a word, the barista greets you by name and starts making your usual order – extra caramel, just the way you like it. Feels good, right? That’s the magic of a customer experience (CX) filled with warmth, care, and a little sprinkle of … Spreading Love Through Elevated CX
Every heartbeat tells a story, and this February, we’re celebrating American Heart Month by championing healthier lives and stronger hearts! American Heart Month is a nationwide campaign dedicated to raising awareness about heart disease. By shining a spotlight on heart disease prevention, American Heart Month empowers people to take proactive steps toward healthier lives while … American Heart Month: How Customer Service Supports Healthcare Initiatives
Achieving a work-life balance is like solving a puzzle: each piece represents an important aspect of life (work, health, relationships, self-care), and balance happens when they all fit together. Studies have found that remote workers are more productive, healthier and typically enjoy a more positive work-life balance. However, remote working is not all sunshine and … Celebrating National Puzzle Day: Enhancing Work-Life Balance and Mental Health in a WFH World
Working from home during winter has its perks – no icy commutes, cozy sweaters, and hot coffee always within reach. But as the temperatures drop, your energy bills can start to climb, thanks to heaters, lights, and all the gadgets that keep your workday running. The good news? With a few simple changes, you can … Winter Energy Hacks for Remote Workers
The start of a new year is the perfect time to reflect on financial goals and set resolutions to improve your financial health. According to a recent study from WalletHub, 52% of Americans plan to make finance-related New Year’s resolutions. Whether it’s saving more, paying off debt, or building an emergency fund, achieving these goals … Fresh Start, Stronger Finances: How CX Supports Financial Planning Success
The post-holiday season is a pivotal time for businesses. While it brings exciting opportunities with sales and new customer engagement, it also comes with unique challenges, especially when managing returns and exchanges. Holiday returns have increased for 8+ years straight and at least 33% of adults expect to return a holiday gift. For remote customer … Turning Post-Holiday Challenges into Wins with Outstanding Remote Service
The start of a new year is the perfect time to hit reset and embrace a fresh perspective. Whether it’s focusing on your personal well-being or giving your home workspace a much-needed refresh, small changes can spark big results. Wellness and environment are deeply connected – when you feel good, you work better, and when … New Year, Fresh Start: Wellness Tips and Home Workspace Reset
The holiday countdown is on, and if you’re scrambling for last-minute gifts, you’re not alone. Between sold-out shelves and delivery deadlines, the pressure to find the perfect present can feel overwhelming. But don’t panic – there’s a way to make this season of giving less stressful. With a little strategy and the help of retailers … Mastering Last-Minute Holiday Shopping with The Help of Excellent CX
We were delighted to connect with Regin Manlapaz (RM), who volunteered with Samaritan’s Purse Operation Christmas Child for their Day of Giving. As a first-time volunteer, RM found joy in selecting gifts, connecting with other volunteers, and leading a prayer. Inspired by the experience, RM encourages others to embrace the fulfillment of giving back. AC: … Inspiring Forward: Spreading Joy Through Samaritan’s Purse Operation Christmas Child
We met with Jasmine Brown (JB), who shared her experience where she volunteered as a chaperone for her son’s school field trip to Hill Ridge Farms. She shared insights into the school’s “Students First” mission, her role in supporting the 3rd-grade team, and how this opportunity allowed her to build connections while giving back to … Inspiring Forward: Building Connections Through Acts of Kindness