The wide-scale adoption of work-at-home in the CX and BPO industry is causing a negative ripple effect within the talent pool. Companies are promising flexibility and a better work-life balance, but failing to deliver on employee needs and expectations, leading many people to leave their jobs with a deep mistrust of the industry. When ex-BPO … Rebuilding Employee Trust in the Customer Experience Industry
We can make a difference even through the smallest of gestures. On her Day of Giving, Sierra Young, wanted to make the biggest impact she could. Empowered to make a change, she visited not one, but three organizations. We met with Sierra Young (SY) to go over her Day of Giving experience at the Mid-South … Inspiring Forward: Giving back at Three Organizations
As the Holiday Season continues, many might consider gifting their loved ones with a small pet. However, many other animals are left in shelters still waiting for their forever homes. Wet met with Rhonda Walker (RW) to talk about her Day of Giving experience volunteering at the Humane Society of Statesboro where she became the … Inspiring Forward: Fostering for a Cause with the Humane Society of Statesboro
At Activus Connect, we’ve uncovered a little-known secret to enhancing transparency in business. Consistency. When a company sticks to its ideals, consistently fulfills promises, and adopts consistent communication practices, it can become a transparent, inclusive business with a culture of openness. Let’s go over some of the ways consistency leads to organic improvement in a … The Secret to Transparency and Openness in a Virtual Business
At Activus Connect, we love giving back to the community in any way we can. Because of this, we encourage our ambassadors to give back as well by offering them a Day of Giving. We met with Madeleine Herron (MH) to go over her Day of Giving experience volunteering at the STAT Animal Sanctuary. AC: … Inspiring Forward: Giving back at the STAT Animal Sanctuary
This year, at Activus Connect, we decided to collectively support the Samaritan’s Purse – Operation Christmas Child. We met with Chris Ann Herron (CAH) to learn more about her experience organizing this initiative of the Samaritan’s Purse project — Operation Christmas Child. AC: Can you tell us a bit about Operation Christmas Child? What their … Inspiring Forward: Spreading Joy with Operation Christmas Child
At Activus Connect, we believe in giving back and promote this with our Inspiring Forward initiatives. We met with Victoria Voll (VV) to learn about her Day of Giving experience volunteering at the Smithsonian Transcription Center. AC: First off, thank you for agreeing to this interview and sharing your experience with our readers. For your … Inspiring Forward at the Smithsonian Transcription Center
Studying for a degree is challenging at the best of times, but imagine having to raise a child and work a full-time job at the same time. Are you exhausted yet? Achieving the impossible, Zionde Harper, one of our Team Experience Coordinators, is an inspiring example of how to successfully balance all three tasks—and she … Life at Activus: Juggling Motherhood, Education, and a Flexible Career
Companies in the BPO space often talk about employee loyalty and the importance of a devoted workforce, but in the age of virtual work the balance has shifted, and businesses now need to prove their loyalty to their employees. One of the best ways for an organization to show commitment to its people is to … Virtual Coaching: 5 Tips for Nurturing Employee Skills in a Remote Setting
Nine months. It’s been nine long months since the BPO industry was forced to go remote, migrating the majority of its global workforce to work-at-home. Plenty of time for an “agile” industry to adapt and thrive, right? Well…not entirely. For a lot of companies, the seismic shift in operational strategy created an opportunity to evolve … CEO View: The BPO Industry is Failing its Work-at-Home Employees