CX in Times of Crisis: The Importance of Empathy when Serving Vulnerable Customers

|

By Nichole Osborn If Covid showed us anything, it’s that empathy, and human connection are everything in customer experience. With unemployment hitting levels not seen since the Great Depression, and health concerns at the forefront of everyone’s minds, people all over the United States have been dealing with crisis after crisis. For the vulnerable and … CX in Times of Crisis: The Importance of Empathy when Serving Vulnerable Customers

These 4 Trends are Shaping the Future of Mobile Telecoms CX

|

Mobile devices have become a vital gateway for brands to connect with customers, so it’s critical to provide a high-quality customer experience during every mobile engagement. However, customer needs and behavior drastically change depending on what device they’re using and how they’re accessing mobile content, so it’s essential to keep up with these mobile trends … These 4 Trends are Shaping the Future of Mobile Telecoms CX

How Activus is Creating a Great Workplace for Women Amid Mass Resignations

|

By Jenny Genge, VP Ambassador Experience Support With the Great Resignation continuing across the US, one interesting trend has become apparent: women are currently leading the mass exodus. Women in every industry are leaving their jobs at a rate of about three times that of men, according to a recent report by women’s empowerment platform … How Activus is Creating a Great Workplace for Women Amid Mass Resignations

Inspiring Forward: Transforming spaces/Transformando espacios

|

(Spanish Version/Versión en español) Para dar inicio al Mes de la Herencia Hispana y el tema de 2021 de “Celebración de los líderes y campeones de la comunidad hispanoamericana”, mostramos nuestro agradecimiento a Sofia Alemany, Gerente de nómina, por su reciente Day of Giving y su ayuda para establecer un laboratorio en Puerto Rico para … Inspiring Forward: Transforming spaces/Transformando espacios

Internet Service Providers and the Surge of Home Internet Consumption

|

If the last eighteen months have shown us anything, it’s that residential broadband internet has gone from being a luxury to a necessity. As remote learning and working from home have normalized, internet service providers (ISPs) have their work cut out to ensure everybody can stay online. Here’s a retrospective look at how they handled … Internet Service Providers and the Surge of Home Internet Consumption

For Mid-Market Players, One Size BPO Does Not Fit All

|

As mid-market companies seek to provide innovative, impactful customer experiences, their choice of CX delivery partners plays a significant role in this strategy. The business process outsourcing (BPO) industry comprises thousands of service providers ranging from multinational giants to boutique startups, so it is often challenging to find a good fit that checks all the … For Mid-Market Players, One Size BPO Does Not Fit All