In April 2021, as many as 4 million workers quit their jobs, spurred on by pandemic burnout, labor shortages, employers calling their workforce back into the office, and a desire of individuals to manage their own life rather than accepting employer rules and mandates. As this trend continues, some have dubbed it “The Great Resignation”, … Why it Pays to Offer Permanent Work-at-Home CX Careers
Giving back is a journey that can start during one’s childhood and grow along with you. We met with Jennifer Flannery (JF) to go over her Day of Giving experience leading and volunteering with her Girl Scout troop. AC: For your Day of Giving, what organization did you volunteer for? JF: I volunteered at the … Inspiring Forward: Leading the Next Generation of Scouts
By Sandy Ellis As companies strive to differentiate themselves through consistent and excellent products and services, their ability to infuse a purpose-driven culture throughout their organization and across their supporting partners is crucial. Elon Musk said, “every person in your company is a vector. Your progress is determined by the sum of all vectors.” Although … Infusing Brand Culture, From the Inside Out
As mid-market companies seek to provide innovative, impactful customer experiences, their choice of CX delivery partners plays a significant role in this strategy. The business process outsourcing (BPO) industry comprises thousands of service providers ranging from multinational giants to boutique startups, so it is often challenging to find a good fit that checks all the … For Mid-Market Players, One Size BPO Does Not Fit All
One of the most life-changing benefits of working at home in customer experience is the flexibility to pursue other vocations and manage your existing responsibilities, making it a perfect fit for those in the military reserves. In the right role, reservists can earn an impactful living wage while having the freedom to jump into action … Life at Activus: Balancing Civilian Life with a Military Career in Puerto Rico
Giving back is a wonderful gesture that can cause a ripple effect to those that experience it. Wet met with sisters, Sandra Adame (SA) and Genesis Martinez (GM), to talk about their Day of Giving experience volunteering at their local church’s food bank where they helped distribute meals and prepare the church for reopening. AC: … Inspiring Forward: Giving Back Together at Their Local Church
By Sandy Ellis Despite the magnitude of global challenges and distractions over the preceding eighteen months, company leaders continue to seek how best to operate, grow and transform their business. A common pre-pandemic practice was to establish a Center of Excellence (COE) in a physical location that was staffed by subject matter experts. The experts … Elevating the Traditional COE Model with a Virtual Community of Excellence
By Susie Buffam Every year, business continuity planning (BCP) is increasingly more vital for protecting the customer experience. Brands face significant challenges from natural disasters, geopolitical events, and now pandemics, requiring agile CX partners with resilient operations strategically designed to mitigate these risks. Unfortunately, most BCP plans only lower risk; instead of developing service delivery … Why Work-at-Home Service Delivery Compliments Business Continuity Strategy
With thousands of paid time hours available to our Activus Connect Ambassadors for volunteerism, we celebrate the real difference they are making within their local communities. From a dedicated family of Ministers, Zionde Harper (ZH) grew up serving and helping others. During her Day of Giving, she volunteered at her family’s ministry. AC: For your … Inspiring Forward with the Shekinah Glory Family Care Ministries
By Felix Serrano In a world where customer experience is essential, an organization’s choice of CX delivery model is equally as vital. Gone are the days of buying hundreds of seats in a cramped call center, filling them with local employees, and pacing the aisles under the guise of “coaching.” Today’s CX delivery is about … SmartVirtual™ Vs. GigCX Vs. Hybrid: Which Adds the Most CX Value?