Giving back is a wonderful gesture that can cause a ripple effect to those that experience it. Wet met with sisters, Sandra Adame (SA) and Genesis Martinez (GM), to talk about their Day of Giving experience volunteering at their local church’s food bank where they helped distribute meals and prepare the church for reopening. AC: … Inspiring Forward: Giving Back Together at Their Local Church
By Sandy Ellis Despite the magnitude of global challenges and distractions over the preceding eighteen months, company leaders continue to seek how best to operate, grow and transform their business. A common pre-pandemic practice was to establish a Center of Excellence (COE) in a physical location that was staffed by subject matter experts. The experts … Elevating the Traditional COE Model with a Virtual Community of Excellence
By Susie Buffam Every year, business continuity planning (BCP) is increasingly more vital for protecting the customer experience. Brands face significant challenges from natural disasters, geopolitical events, and now pandemics, requiring agile CX partners with resilient operations strategically designed to mitigate these risks. Unfortunately, most BCP plans only lower risk; instead of developing service delivery … Why Work-at-Home Service Delivery Compliments Business Continuity Strategy
With thousands of paid time hours available to our Activus Connect Ambassadors for volunteerism, we celebrate the real difference they are making within their local communities. From a dedicated family of Ministers, Zionde Harper (ZH) grew up serving and helping others. During her Day of Giving, she volunteered at her family’s ministry. AC: For your … Inspiring Forward with the Shekinah Glory Family Care Ministries
By Felix Serrano In a world where customer experience is essential, an organization’s choice of CX delivery model is equally as vital. Gone are the days of buying hundreds of seats in a cramped call center, filling them with local employees, and pacing the aisles under the guise of “coaching.” Today’s CX delivery is about … SmartVirtual™ Vs. GigCX Vs. Hybrid: Which Adds the Most CX Value?
At Activus Connect, we’re always proud to highlight the courageous actions of our brave veterans but equally celebrate the sacrifices made by their significant others. With Military Spouse Appreciation Day falling on May 7th, what better time to tell the story of one of our Ambassadors, Jonathan Martinez, whose husband serves as a first-class petty … Portable Career as a Military Spouse
Here at Activus Connect, we take pride in celebrating our honorable veterans and their impactful life experiences. This week, Michelle House, one of our Team Experience Coordinators, tells us about her incredible adventures in the Army while serving as a military parent. Early Life and Adventurous Inspiration Michelle was born and raised in Staten Island, … Living an Adventurous, Inspiring Life as an Ammunitions Specialist and a Mother
At Activus Connect, we are proud to highlight our honorable veterans and their impactful life experiences. This week, Wendy Davis, one of our Team Experience Coordinators, shares her incredible story of service in the Navy as a military parent. Early Years and Military Upbringing Wendy grew up in Los Angeles, California, but moved to Arkansas, … Courage, Honor, Commitment: Life as a Military Child, Parent, and Veteran
At Activus Connect, we are proud to share our honorable Veterans and their families’ impactful experiences. Let’s kick things off with Ruth Sadler, one of our incredible new Ambassadors, to learn what it was like growing up with a parent who served in the military and then becoming a military parent herself. Early Life Lessons … Shaping Integrity and Morals Through Two Generations of Military Life
Stability is vital during these times of uncertainty, especially when it comes to your career. When the going gets tough, you need to know that your employer will support you. Here at Activus Connect, we do everything in our power to help our people stay safe, develop their careers, and feel like an essential part … Life at Activus: Safe, Stable Employment During Difficult Times