For Chris Herron (CH), our Head of Project Management and Workforce Management, giving back is a family tradition. We met with her to go over her Day of Giving, surrounded by fellow volunteers of family and friends. AC: What organization or local cause did you volunteer for? CH: Our Church helps the non-profit organization, Kids … Inspiring Forward: A Family Tradition Supporting Kids Around the World
Offering support based on experience can be very comforting to others as they face similar difficult times. We met with Kieran Losito (KL) to go over her Day of Giving experience supporting women following a breast cancer diagnosis. AC: For your Day of Giving, what organization did you volunteer for? KL: I volunteered at Women … Inspiring Forward: A Cancer Survivor Giving Back
We met with Martha Gromotsky (MG) to learn more about her day of giving experience volunteering at The Little Red Dog, an organization passionate about finding permanent homes for dogs. AC: What organization or local cause did you volunteer for? MG: I volunteer for The Little Red Dog (TLRD), a local dog rescue foundation in … Inspiring Forward: Helping At-Risk Dogs Find Their Forever Homes
Giving back is individual to each of our Ambassadors. We met with John Anthony Woods-Hutchins (JW) to go over his Day-of-Giving experience of working with his son to clean up their neighborhood and surrounding parks within their local community, one bag at a time. AC: For your Day of Giving, how did you contribute? JW: … Inspiring Forward: Cleaning Up Their Community One Bag at a Time
By Nichole Osborn If Covid showed us anything, it’s that empathy, and human connection are everything in customer experience. With unemployment hitting levels not seen since the Great Depression, and health concerns at the forefront of everyone’s minds, people all over the United States have been dealing with crisis after crisis. For the vulnerable and … CX in Times of Crisis: The Importance of Empathy when Serving Vulnerable Customers
For Angie Dixon (AD), giving back is part of who she is. As a Master Gardener, she regularly volunteers at the University of Florida’s Institute of Food and Agricultural Sciences (IFAS) Extension office. AC: Can you tell us a bit about the organization? AD: The Extension Office is a division of the University of Florida … Inspiring Forward at the IFAS EXTENSION OFFICE of ORANGE COUNTY
Mobile devices have become a vital gateway for brands to connect with customers, so it’s critical to provide a high-quality customer experience during every mobile engagement. However, customer needs and behavior drastically change depending on what device they’re using and how they’re accessing mobile content, so it’s essential to keep up with these mobile trends … These 4 Trends are Shaping the Future of Mobile Telecoms CX
By Jenny Genge, VP Ambassador Experience Support With the Great Resignation continuing across the US, one interesting trend has become apparent: women are currently leading the mass exodus. Women in every industry are leaving their jobs at a rate of about three times that of men, according to a recent report by women’s empowerment platform … How Activus is Creating a Great Workplace for Women Amid Mass Resignations
(Spanish Version/Versión en español) Para dar inicio al Mes de la Herencia Hispana y el tema de 2021 de “Celebración de los líderes y campeones de la comunidad hispanoamericana”, mostramos nuestro agradecimiento a Sofia Alemany, Gerente de nómina, por su reciente Day of Giving y su ayuda para establecer un laboratorio en Puerto Rico para … Inspiring Forward: Transforming spaces/Transformando espacios
If the last eighteen months have shown us anything, it’s that residential broadband internet has gone from being a luxury to a necessity. As remote learning and working from home have normalized, internet service providers (ISPs) have their work cut out to ensure everybody can stay online. Here’s a retrospective look at how they handled … Internet Service Providers and the Surge of Home Internet Consumption