For Angie Dixon (AD), giving back is part of who she is. As a Master Gardener, she regularly volunteers at the University of Florida’s Institute of Food and Agricultural Sciences (IFAS) Extension office. AC: Can you tell us a bit about the organization? AD: The Extension Office is a division of the University of Florida … Inspiring Forward at the IFAS EXTENSION OFFICE of ORANGE COUNTY
Mobile devices have become a vital gateway for brands to connect with customers, so it’s critical to provide a high-quality customer experience during every mobile engagement. However, customer needs and behavior drastically change depending on what device they’re using and how they’re accessing mobile content, so it’s essential to keep up with these mobile trends … These 4 Trends are Shaping the Future of Mobile Telecoms CX
By Jenny Genge, VP Ambassador Experience Support With the Great Resignation continuing across the US, one interesting trend has become apparent: women are currently leading the mass exodus. Women in every industry are leaving their jobs at a rate of about three times that of men, according to a recent report by women’s empowerment platform … How Activus is Creating a Great Workplace for Women Amid Mass Resignations
(Spanish Version/Versión en español) Para dar inicio al Mes de la Herencia Hispana y el tema de 2021 de “Celebración de los líderes y campeones de la comunidad hispanoamericana”, mostramos nuestro agradecimiento a Sofia Alemany, Gerente de nómina, por su reciente Day of Giving y su ayuda para establecer un laboratorio en Puerto Rico para … Inspiring Forward: Transforming spaces/Transformando espacios
If the last eighteen months have shown us anything, it’s that residential broadband internet has gone from being a luxury to a necessity. As remote learning and working from home have normalized, internet service providers (ISPs) have their work cut out to ensure everybody can stay online. Here’s a retrospective look at how they handled … Internet Service Providers and the Surge of Home Internet Consumption
In April 2021, as many as 4 million workers quit their jobs, spurred on by pandemic burnout, labor shortages, employers calling their workforce back into the office, and a desire of individuals to manage their own life rather than accepting employer rules and mandates. As this trend continues, some have dubbed it “The Great Resignation”, … Why it Pays to Offer Permanent Work-at-Home CX Careers
Giving back is a journey that can start during one’s childhood and grow along with you. We met with Jennifer Flannery (JF) to go over her Day of Giving experience leading and volunteering with her Girl Scout troop. AC: For your Day of Giving, what organization did you volunteer for? JF: I volunteered at the … Inspiring Forward: Leading the Next Generation of Scouts
By Sandy Ellis As companies strive to differentiate themselves through consistent and excellent products and services, their ability to infuse a purpose-driven culture throughout their organization and across their supporting partners is crucial. Elon Musk said, “every person in your company is a vector. Your progress is determined by the sum of all vectors.” Although … Infusing Brand Culture, From the Inside Out
As mid-market companies seek to provide innovative, impactful customer experiences, their choice of CX delivery partners plays a significant role in this strategy. The business process outsourcing (BPO) industry comprises thousands of service providers ranging from multinational giants to boutique startups, so it is often challenging to find a good fit that checks all the … For Mid-Market Players, One Size BPO Does Not Fit All
One of the most life-changing benefits of working at home in customer experience is the flexibility to pursue other vocations and manage your existing responsibilities, making it a perfect fit for those in the military reserves. In the right role, reservists can earn an impactful living wage while having the freedom to jump into action … Life at Activus: Balancing Civilian Life with a Military Career in Puerto Rico