So, you’ve taken the leap and decided to outsource your customer experience (CX). Wise move—having an expert team manage those vital customer touchpoints can be a game-changer. But in a market flooded with potential partners, each promising the Earth, choosing the right CX outsourcing partner can feel overwhelming. The stakes are high. A strategic partnership … Selecting a CX Outsourcing Partner: 7 Steps to Ensure Success
If you’ve ever heard the term “CX outsourcing” batted around the water cooler, you may have thought it was just another corporate buzzword. Whereas, in fact, it’s a game-changing strategy that rolls out the red carpet for your customers. In simple terms, CX (Customer Experience) outsourcing is the act of partnering with a superstar team … 4 Huge Benefits of Outsourcing Customer Experience
As technology advances at an unprecedented rate, many businesses struggle to find the right balance between automation and the human touch. At Activus Connect, we believe the solution lies not in choosing between humans or technology but in embracing a blend of both. By using technology to enhance, rather than replace, human interaction, businesses can … How to Rehumanize Your Business With A Blend of People And Technology
Elevating customer experience (CX) and employee experience (EX) will be critical for businesses in 2023, which is why many organizations are sourcing work-from-home (WFH) providers that specialize in remote CX delivery and employee satisfaction. Working from home is no longer a rare perk; it’s an employee expectation and a key differentiator for today’s organizations. According … Ready for Anything: Elevating CX in an Uncertain Future with SmartVirtual™
by Felix Serrano Data analytics is not only a science; it’s an art form capable of changing how organizations deliver customer experience (CX). When applied correctly, data analytics helps companies pinpoint and predict demand, flag potential risks, meet efficiency objectives, boost revenue, and develop a deep understanding of their customers. However, the challenge for most … The Art of Data Analytics: Insights that Lead to Elevated Experiences
Two years after the devastating blow dealt by COVID-19, the travel and hospitality sector is bouncing back as people embark on new adventures. Still, the industry returns to a very different environment that requires a new approach to customer experience (CX) delivery. The first challenge is dealing with growing demand. According to a study by … Combining Travel with Elevated CX to Ensure Enhanced Adventures
In healthcare, personalized service and human connections are paramount for patients at every point of their customer experience (CX) journey. However, healthcare providers and pharmaceutical companies face a considerable challenge: balancing effective CX with patient medication adherence. When starting any new round of medication, patients must adhere strictly to their doctor, pharmacy’s advice, and/or treatment … Saving Lives with CX: Improving Medication Adherence in Healthcare
Remote work offers a fantastic ability to work productively and control many aspects of your day-to-day routine, but we’ve all experienced those distractions at home that lead to a drop in focus. Whether it’s kids, pets, housemates, endless notifications, or household chores to deal with, SmartVirtual™ workers’ success depends on how they manage nearby distractions, … 5 Tips for Creating a SmartVirtual™ Work Environment that Drives Success
If the last eighteen months have shown us anything, it’s that residential broadband internet has gone from being a luxury to a necessity. As remote learning and working from home have normalized, internet service providers (ISPs) have their work cut out to ensure everybody can stay online. Here’s a retrospective look at how they handled … Internet Service Providers and the Surge of Home Internet Consumption
In April 2021, as many as 4 million workers quit their jobs, spurred on by pandemic burnout, labor shortages, employers calling their workforce back into the office, and a desire of individuals to manage their own life rather than accepting employer rules and mandates. As this trend continues, some have dubbed it “The Great Resignation”, … Why it Pays to Offer Permanent Work-at-Home CX Careers