SmartVirtual™

In today’s digital age, the landscape of customer service is rapidly evolving. The variety of channels available—from in-person visits and phone calls to hyper-efficient contact centers, email, and social media—has expanded, making it more complex for companies to provide consistent support. Yet, one thing remains constant: the need for authentic human-to-human interactions. As artificial intelligence … Blending AI with Omnichannel Support to Elevate Human-to-Human CX

With tax season fast approaching, financial institutions face an onslaught of inquiries that bring bucketloads more work but also a unique chance to boost their reputation for excellent customer experience (CX). Every complex (and often urgent) question from customers is an opportunity to demonstrate accuracy, speed, and empathy for this stressful time, showcasing the brand’s … Remote CX Outsourcing: Solving Tax Season Chaos for Financial Institutions

Pop quiz: how is customer satisfaction affecting your business? In the third quarter of 2023, overall customer satisfaction increased by 1.3% in the U.S., directly growing consumer spending by 4%, according to the American Customer Satisfaction Index. Plus, in a WiserOwl survey of 1,000 consumers, 91% said they would rather leave a company than repeatedly … Convenience, Consistency, and Loyalty: Mastering The Keys to Elevated CX

So, you’ve taken the leap and decided to outsource your customer experience (CX). Wise move—having an expert team manage those vital customer touchpoints can be a game-changer. But in a market flooded with potential partners, each promising the Earth, choosing the right CX outsourcing partner can feel overwhelming. The stakes are high. A strategic partnership … Selecting a CX Outsourcing Partner: 7 Steps to Ensure Success

If you’ve ever heard the term “CX outsourcing” batted around the water cooler, you may have thought it was just another corporate buzzword. Whereas, in fact, it’s a game-changing strategy that rolls out the red carpet for your customers. In simple terms, CX (Customer Experience) outsourcing is the act of partnering with a superstar team … 4 Huge Benefits of Outsourcing Customer Experience

As technology advances at an unprecedented rate, many businesses struggle to find the right balance between automation and the human touch. At Activus Connect, we believe the solution lies not in choosing between humans or technology but in embracing a blend of both. By using technology to enhance, rather than replace, human interaction, businesses can … How to Rehumanize Your Business With A Blend of People And Technology

Elevating customer experience (CX) and employee experience (EX) will be critical for businesses in 2023, which is why many organizations are sourcing work-from-home (WFH) providers that specialize in remote CX delivery and employee satisfaction. Working from home is no longer a rare perk; it’s an employee expectation and a key differentiator for today’s organizations. According … Ready for Anything: Elevating CX in an Uncertain Future with SmartVirtual™