SmartVirtual™

Convenience, Consistency, and Loyalty: Mastering The Keys to Elevated CX

Pop quiz: how is customer satisfaction affecting your business? In the third quarter of 2023, overall customer satisfaction increased by 1.3% in the U.S., directly growing consumer spending by 4%, according to the American Customer Satisfaction Index. Plus, in a WiserOwl survey of 1,000 consumers, 91% said they would rather leave a company than repeatedly Convenience, Consistency, and Loyalty: Mastering The Keys to Elevated CX

Selecting a CX Outsourcing Partner: 7 Steps to Ensure Success

So, you’ve taken the leap and decided to outsource your customer experience (CX). Wise move—having an expert team manage those vital customer touchpoints can be a game-changer. But in a market flooded with potential partners, each promising the Earth, choosing the right CX outsourcing partner can feel overwhelming. The stakes are high. A strategic partnership Selecting a CX Outsourcing Partner: 7 Steps to Ensure Success

How to Rehumanize Your Business With A Blend of People And Technology

As technology advances at an unprecedented rate, many businesses struggle to find the right balance between automation and the human touch. At Activus Connect, we believe the solution lies not in choosing between humans or technology but in embracing a blend of both. By using technology to enhance, rather than replace, human interaction, businesses can How to Rehumanize Your Business With A Blend of People And Technology

Ready for Anything: Elevating CX in an Uncertain Future with SmartVirtual™

Elevating customer experience (CX) and employee experience (EX) will be critical for businesses in 2023, which is why many organizations are sourcing work-from-home (WFH) providers that specialize in remote CX delivery and employee satisfaction. Working from home is no longer a rare perk; it’s an employee expectation and a key differentiator for today’s organizations. According Ready for Anything: Elevating CX in an Uncertain Future with SmartVirtual™

The Art of Data Analytics: Insights that Lead to Elevated Experiences

by Felix Serrano Data analytics is not only a science; it’s an art form capable of changing how organizations deliver customer experience (CX). When applied correctly, data analytics helps companies pinpoint and predict demand, flag potential risks, meet efficiency objectives, boost revenue, and develop a deep understanding of their customers. However, the challenge for most The Art of Data Analytics: Insights that Lead to Elevated Experiences

Combining Travel with Elevated CX to Ensure Enhanced Adventures

Two years after the devastating blow dealt by COVID-19, the travel and hospitality sector is bouncing back as people embark on new adventures. Still, the industry returns to a very different environment that requires a new approach to customer experience (CX) delivery. The first challenge is dealing with growing demand. According to a study by Combining Travel with Elevated CX to Ensure Enhanced Adventures

Saving Lives with CX: Improving Medication Adherence in Healthcare

In healthcare, personalized service and human connections are paramount for patients at every point of their customer experience (CX) journey. However, healthcare providers and pharmaceutical companies face a considerable challenge: balancing effective CX with patient medication adherence. When starting any new round of medication, patients must adhere strictly to their doctor, pharmacy’s advice, and/or treatment Saving Lives with CX: Improving Medication Adherence in Healthcare

5 Tips for Creating a SmartVirtual™ Work Environment that Drives Success

Remote work offers a fantastic ability to work productively and control many aspects of your day-to-day routine, but we’ve all experienced those distractions at home that lead to a drop in focus. Whether it’s kids, pets, housemates, endless notifications, or household chores to deal with, SmartVirtual™ workers’ success depends on how they manage nearby distractions, 5 Tips for Creating a SmartVirtual™ Work Environment that Drives Success

Internet Service Providers and the Surge of Home Internet Consumption

If the last eighteen months have shown us anything, it’s that residential broadband internet has gone from being a luxury to a necessity. As remote learning and working from home have normalized, internet service providers (ISPs) have their work cut out to ensure everybody can stay online. Here’s a retrospective look at how they handled Internet Service Providers and the Surge of Home Internet Consumption