Customer Experience

By Anthony Crutcher, CIO, Activus Connect Ask successful entrepreneurs about the importance of workforce diversity in creating a healthy business, and you will find a typical response: without it, you are limiting the firm’s potential. Building a diverse company isn’t just the right thing to do; it’s hugely beneficial to the bottom line. McKinsey & … Why Virtual Employment is the Key to Building Greater Workforce Diversity

When somebody mentions a career in contact centers, call centers, or customer experience services, what are the first thoughts that come to mind? Perhaps you imagine hundreds of employees crammed into cubicles taking calls from an offshore location. Maybe those employees have just left college or are “in between jobs” and aren’t fully committed. To … How Customer Experience Careers Positively Impact Lives

When customers live in stressful times, the responsibilities of a contact center employee become far more challenging, leading to burnout extremely quickly. The contact center workforce is subject to name-calling, threats, and all sorts of irate customers on a daily basis, so customer experience providers have a direct responsibility to continuously help employees manage stress … Who Ya Gonna Call? Stress Busters

At Activus Connect, we’ve uncovered a little-known secret to enhancing transparency in business. Consistency. When a company sticks to its ideals, consistently fulfills promises, and adopts consistent communication practices, it can become a transparent, inclusive business with a culture of openness. Let’s go over some of the ways consistency leads to organic improvement in a … The Secret to Transparency and Openness in a Virtual Business