At Activus Connect, we love giving back to the community in any way we can. Because of this, we encourage our ambassadors to give back as well by offering them a Day of Giving. We met with Madeleine Herron (MH) to go over her Day of Giving experience volunteering at the STAT Animal Sanctuary. AC: … Inspiring Forward: Giving back at the STAT Animal Sanctuary
This year, at Activus Connect, we decided to collectively support the Samaritan’s Purse – Operation Christmas Child. We met with Chris Ann Herron (CAH) to learn more about her experience organizing this initiative of the Samaritan’s Purse project — Operation Christmas Child. AC: Can you tell us a bit about Operation Christmas Child? What their … Inspiring Forward: Spreading Joy with Operation Christmas Child
At Activus Connect, we believe in giving back and promote this with our Inspiring Forward initiatives. We met with Victoria Voll (VV) to learn about her Day of Giving experience volunteering at the Smithsonian Transcription Center. AC: First off, thank you for agreeing to this interview and sharing your experience with our readers. For your … Inspiring Forward at the Smithsonian Transcription Center
Companies in the BPO space often talk about employee loyalty and the importance of a devoted workforce, but in the age of virtual work the balance has shifted, and businesses now need to prove their loyalty to their employees. One of the best ways for an organization to show commitment to its people is to … Virtual Coaching: 5 Tips for Nurturing Employee Skills in a Remote Setting
Nine months. It’s been nine long months since the BPO industry was forced to go remote, migrating the majority of its global workforce to work-at-home. Plenty of time for an “agile” industry to adapt and thrive, right? Well…not entirely. For a lot of companies, the seismic shift in operational strategy created an opportunity to evolve … CEO View: The BPO Industry is Failing its Work-at-Home Employees
At Activus Connect, we believe in creating an impact on our communities. Because of this, we offer our Ambassadors eight (8) paid hours a year for Community Service Time which we like to call: Day of Giving. We met with Donna DiSilvestro – Young (DDY) to learn more about her experience during her Day of … Inspiring Forward at Western New York Chapter of EARS
In virtually every industry, low-quality customer service is becoming the norm thanks to the ultimate get-out-of-jail-free card: the coronavirus pandemic. There’s no doubt that COVID-19 has forced brands to change their approach to CX, but quality experiences are becoming an afterthought, which will eventually lead to reputational damage for many organizations. “Sorry for the inconvenience, … Stop Using COVID-19 as an Excuse for Bad Customer Experiences
At Activus Connect, our SmartVirtual™ business model has enabled us to continuously plan for future growth and expand our CX delivery platform around the world, while many customer experience providers are still struggling to provide high-quality service in a virtual environment. Susie Buffam, our Chief Strategy Officer, has been a huge part of this success. … Leadership Spotlight: Virtual CX Strategies for An Unpredictable World
Poverty prevention comes from empowerment, not charity. The wise old adage “give a man a fish, and you feed him for a day; teach a man to fish, and you feed him for a lifetime” is a testament to this truth and the underlying force driving the work of Friends of Puerto Rico. Founded in … Friends of Puerto Rico: Tackling Poverty with Education and Entrepreneurship
Customer experience providers are not in Kansas anymore. The widespread trauma of COVID-19 has changed people at a visceral level, so CX delivery has to evolve to better serve the emotional needs of pandemic-era customers. Nearly everyone on Earth has been facing an unprecedented level of vulnerability and isolation brought about by forced quarantine and … Preparing for the Next Normal: How to Provide Great CX After COVID-19