Blog

5 Tips for Creating a SmartVirtual™ Work Environment that Drives Success

Remote work offers a fantastic ability to work productively and control many aspects of your day-to-day routine, but we’ve all experienced those distractions at home that lead to a drop in focus. Whether it’s kids, pets, housemates, endless notifications, or household chores to deal with, SmartVirtual™ workers’ success depends on how they manage nearby distractions, 5 Tips for Creating a SmartVirtual™ Work Environment that Drives Success

5 Health Benefits of Pet Ownership When Working from Home

Most employees love a good office dog. They can help reduce stress in the workplace, boost office morale, promote productivity, and even improve communication between co-workers. So, with work-from-home now a staple in our professional lives, what benefits can remote workers enjoy with their animal buddies? While it was never ideal to bring your snakes 5 Health Benefits of Pet Ownership When Working from Home

Work-From-Home CX Delivery as Business Solution to Inflation Challenges

By Sandy Ellis Global inflation is on the rise, with supply chain disruptions worldwide causing basics like fuel, food, and utilities to reach astronomical new prices, presenting a need for organizations to cut costs and find creative solutions without it being detrimental to customer experience (CX). Equally, with the Fed hiking interest rates in March, Work-From-Home CX Delivery as Business Solution to Inflation Challenges

Inspiring Forward: Impacting Lives

We met with Nichole Osborn, Director of Learning and Development, to go over her volunteering journey. AC: What organization or local cause did you volunteer for? NICHOLE: I volunteered at the Colorado Palliative & Hospice Care. AC: Can you please provide an overview of their mission? NICHOLE: Per their website, their mission is “to provide Inspiring Forward: Impacting Lives

Inspiring Forward: A Family Tradition Supporting Kids Around the World

For Chris Herron (CH), our Head of Project Management and Workforce Management, giving back is a family tradition. We met with her to go over her Day of Giving, surrounded by fellow volunteers of family and friends. AC: What organization or local cause did you volunteer for? CH: Our Church helps the non-profit organization, Kids Inspiring Forward: A Family Tradition Supporting Kids Around the World

CX in Times of Crisis: The Importance of Empathy when Serving Vulnerable Customers

By Nichole Osborn If Covid showed us anything, it’s that empathy, and human connection are everything in customer experience. With unemployment hitting levels not seen since the Great Depression, and health concerns at the forefront of everyone’s minds, people all over the United States have been dealing with crisis after crisis. For the vulnerable and CX in Times of Crisis: The Importance of Empathy when Serving Vulnerable Customers