Blog

Inspiring Forward: Impacting Lives

We met with Nichole Osborn, Director of Learning and Development, to go over her volunteering journey. AC: What organization or local cause did you volunteer for? NICHOLE: I volunteered at the Colorado Palliative & Hospice Care. AC: Can you please provide an overview of their mission? NICHOLE: Per their website, their mission is “to provide Inspiring Forward: Impacting Lives

Inspiring Forward: A Family Tradition Supporting Kids Around the World

For Chris Herron (CH), our Head of Project Management and Workforce Management, giving back is a family tradition. We met with her to go over her Day of Giving, surrounded by fellow volunteers of family and friends. AC: What organization or local cause did you volunteer for? CH: Our Church helps the non-profit organization, Kids Inspiring Forward: A Family Tradition Supporting Kids Around the World

CX in Times of Crisis: The Importance of Empathy when Serving Vulnerable Customers

By Nichole Osborn If Covid showed us anything, it’s that empathy, and human connection are everything in customer experience. With unemployment hitting levels not seen since the Great Depression, and health concerns at the forefront of everyone’s minds, people all over the United States have been dealing with crisis after crisis. For the vulnerable and CX in Times of Crisis: The Importance of Empathy when Serving Vulnerable Customers

These 4 Trends are Shaping the Future of Mobile Telecoms CX

Mobile devices have become a vital gateway for brands to connect with customers, so it’s critical to provide a high-quality customer experience during every mobile engagement. However, customer needs and behavior drastically change depending on what device they’re using and how they’re accessing mobile content, so it’s essential to keep up with these mobile trends These 4 Trends are Shaping the Future of Mobile Telecoms CX

Inspiring Forward: Transforming spaces/Transformando espacios

(Spanish Version/Versión en español) Para dar inicio al Mes de la Herencia Hispana y el tema de 2021 de “Celebración de los líderes y campeones de la comunidad hispanoamericana”, mostramos nuestro agradecimiento a Sofia Alemany, Gerente de nómina, por su reciente Day of Giving y su ayuda para establecer un laboratorio en Puerto Rico para Inspiring Forward: Transforming spaces/Transformando espacios

Internet Service Providers and the Surge of Home Internet Consumption

If the last eighteen months have shown us anything, it’s that residential broadband internet has gone from being a luxury to a necessity. As remote learning and working from home have normalized, internet service providers (ISPs) have their work cut out to ensure everybody can stay online. Here’s a retrospective look at how they handled Internet Service Providers and the Surge of Home Internet Consumption