More than any other, the travel, tourism, and hospitality industry is about experiences. Every journey, every adventure, every exploration is laden with heartfelt, memorable moments. As such, creating an emotional connection with your customers is crucial to success as a travel brand. In the world of CX, “emotional connection” refers to the bond that forms … The Power of Emotional Connection in Travel Customer Experience
By coming together as a community and extending a helping hand, we can make a positive impact on the lives of these individuals. We met with Aaliyah Butler (AB) who during her Day of Giving volunteered at two organizations in her local community. AC: What organization or local cause did you volunteer for? AB: I … Inspiring Forward: Spreading Love in the Charlotte Community
Sparking change through mailed letters! We met with Michelle Dunton (MD) who participated in Love for our Elderly’s 12 Days of Letter campaign. During this campaign, she was able to spread love and kindness to our elderly community one letter at a time. AC: What organization or local cause did you volunteer for? MD: I … Inspiring Forward: One Letter at a Time
Elevating employee experience (EX) is crucial in today’s competitive environment, where a company’s capacity to provide exceptional EX determines successful recruitment, retention, and customer satisfaction. Businesses with strong EX have higher productivity and retention rates than those with weak EX and have a higher chance of successfully undergoing a digital transformation. Additionally, EX-focused organizations are … Elevating the Employee Experience: Why It Matters and How to Do It
Giving back can be as simple as lending a hand or positively impacting someone’s day. We met with Kaunya Westbrook to go over her Day of Giving experience. AC: What organization or local cause did you volunteer for? KW: I volunteered at Phase 3 Hair Salon owned by Linda Bunch. AC: Can you please provide … Inspiring Forward: Spreading Joy at Phase 3 Salon
Christmas is a time to share joy and blessings with those around us by giving back and creating happy memories with them. We met with Leslie Vega Salinas (LVS) to go over her Day of Giving experience volunteering at Mercy House. AC: What organization or local cause did you volunteer for? LVS: I volunteered for … Inspiring Forward at Mercy House
By Jenny Genge With employees leaving their jobs in droves and demanding more from their employers, retention is a critical issue for modern businesses. Retaining valuable employees is somewhat easier for companies that provide a work-from-home (WFH) employment model but still introduces a unique set of challenges. As a 100% remote company, Activus Connect has … Advancing with Activus: 3 Critical Elements of WFH Employee Retention
By Nichole Osborn Work-at-home careers in customer experience (CX) are more popular than ever, but as these jobs evolve so rapidly, they require employees and employers to heavily commit to skill development to be successful. The main challenge for CX companies is continuously training remote employees in soft and hard skills while ensuring they stay … How Activus Empowers Remote Ambassadors Through Skills Development
By Marc Robinson As technologies evolve, enterprise data and systems become more vulnerable to attacks, making cybersecurity critical to the success and resilience of any business. Threat actors and adversaries want to compromise companies for several reasons, whether for financial gain, espionage, or simply to see if a hack is possible. As such, leaders must … How Activus Connect Stays Cyber Secure in a Remote Work Setting
We met with Jennifer Flannery (JF) to go over her Day of Giving experience volunteering at Atlanta’s Girl Scout Camp. AC: What organization or local cause did you volunteer for? JF: I volunteered for a week at Girl Scout Camp Sassafras. AC: Can you please provide an overview of their mission? JF: The Girl Scouts’ … Inspiring Forward: Discovering Nature with the Girl Scouts of Atlanta