Blog

The Power of Emotional Connection in Travel Customer Experience

More than any other, the travel, tourism, and hospitality industry is about experiences. Every journey, every adventure, every exploration is laden with heartfelt, memorable moments. As such, creating an emotional connection with your customers is crucial to success as a travel brand. In the world of CX, “emotional connection” refers to the bond that forms The Power of Emotional Connection in Travel Customer Experience

Elevating the Employee Experience: Why It Matters and How to Do It 

Elevating employee experience (EX) is crucial in today’s competitive environment, where a company’s capacity to provide exceptional EX determines successful recruitment, retention, and customer satisfaction. Businesses with strong EX have higher productivity and retention rates than those with weak EX and have a higher chance of successfully undergoing a digital transformation. Additionally, EX-focused organizations are Elevating the Employee Experience: Why It Matters and How to Do It 

Advancing with Activus: 3 Critical Elements of WFH Employee Retention

By Jenny Genge With employees leaving their jobs in droves and demanding more from their employers, retention is a critical issue for modern businesses. Retaining valuable employees is somewhat easier for companies that provide a work-from-home (WFH) employment model but still introduces a unique set of challenges. As a 100% remote company, Activus Connect has Advancing with Activus: 3 Critical Elements of WFH Employee Retention

How Activus Empowers Remote Ambassadors Through Skills Development

By Nichole Osborn Work-at-home careers in customer experience (CX) are more popular than ever, but as these jobs evolve so rapidly, they require employees and employers to heavily commit to skill development to be successful. The main challenge for CX companies is continuously training remote employees in soft and hard skills while ensuring they stay How Activus Empowers Remote Ambassadors Through Skills Development

How Activus Connect Stays Cyber Secure in a Remote Work Setting

By Marc Robinson As technologies evolve, enterprise data and systems become more vulnerable to attacks, making cybersecurity critical to the success and resilience of any business. Threat actors and adversaries want to compromise companies for several reasons, whether for financial gain, espionage, or simply to see if a hack is possible. As such, leaders must How Activus Connect Stays Cyber Secure in a Remote Work Setting