When people experience challenging times, the best kind of support comes from those who have shared those experiences and understand the difficult situation they’re facing. As an Ambassador at Activus Connect, Janelle Cuevas-Cruz works on one of our support programs answering incoming calls and assisting customers for a client in the financial services and lending … Life at Activus: The Importance of Empathy in Times of Crisis
With the most difficult year in recent memory almost behind us, we wanted to look back on one of the more positive sides of 2020: the new and exciting ways of doing business in a virtualized world. In this fireside chat with Felix Serrano, CEO and Co-Founder of Activus Connect, we close off the year … CEO Viewpoint: 2020’s Impact on CX and the Future of Activus Connect
Diversity is a major priority area for most businesses today, and with good reason. A recent study by McKinsey found that diverse companies are 35% more likely to outperform their competitors, while 67% of workers consider an employer’s diversity and inclusion model a deciding factor in their job hunt, according to Glassdoor. The prospects of … Boosting Diversity and Inclusion with Solid CX Partnerships
The wide-scale adoption of work-at-home in the CX and BPO industry is causing a negative ripple effect within the talent pool. Companies are promising flexibility and a better work-life balance, but failing to deliver on employee needs and expectations, leading many people to leave their jobs with a deep mistrust of the industry. When ex-BPO … Rebuilding Employee Trust in the Customer Experience Industry
At Activus Connect, we’ve uncovered a little-known secret to enhancing transparency in business. Consistency. When a company sticks to its ideals, consistently fulfills promises, and adopts consistent communication practices, it can become a transparent, inclusive business with a culture of openness. Let’s go over some of the ways consistency leads to organic improvement in a … The Secret to Transparency and Openness in a Virtual Business
Studying for a degree is challenging at the best of times, but imagine having to raise a child and work a full-time job at the same time. Are you exhausted yet? Achieving the impossible, Zionde Harper, one of our Team Experience Coordinators, is an inspiring example of how to successfully balance all three tasks—and she … Life at Activus: Juggling Motherhood, Education, and a Flexible Career
Companies in the BPO space often talk about employee loyalty and the importance of a devoted workforce, but in the age of virtual work the balance has shifted, and businesses now need to prove their loyalty to their employees. One of the best ways for an organization to show commitment to its people is to … Virtual Coaching: 5 Tips for Nurturing Employee Skills in a Remote Setting
Attrition remains the biggest challenge in the customer experience outsourcing industry, as BPOs and contact centers wrestle with the difficulty of finding and retaining loyal, long-term employees. With the industry-wide migration to work-at-home, BPO employees are finding new reasons to quit their jobs. The availability of remote CX jobs is increasing fast, so companies must … Leadership Spotlight: Reducing Attrition in Virtual CX Delivery
As a SmartVirtual™ company in a globalized industry, technology and talented people go hand-in-hand when striving for excellence. The success of a 100% work-at-home operation relies heavily on a robust, forward-thinking, innovative approach to IT, a fact that our new CIO, Anthony Crutcher, knows all too well. We sat down with Anthony to chat about … Leadership Spotlight: Achieving Virtual Excellence with Innovative Technologies
There was a time when working, studying, and enjoying life to the fullest were almost impossible to juggle all at once, but with the advent of widespread remote work, people are beginning to realize there’s a better way to achieve an acceptable work-life balance. Marcos Castro, 26, is part of the Activus Connect human resources … Life at Activus: Swimming, Surfing, and Studying on a Full-Time Livable Wage