Ambassador Experience

Life at Activus: An Opportunity to Help People, Wherever You Are

Empathy and understanding are two cornerstones of great customer experiences, which is why life experience has always been a vital element of Activus Connect’s approach to recruitment. Hope Wild, one of our Team Experience Coordinators, brings plenty of life experience to the table, but also a natural desire to help people in need, which she Life at Activus: An Opportunity to Help People, Wherever You Are

Who Ya Gonna Call? Stress Busters

When customers live in stressful times, the responsibilities of a contact center employee become far more challenging, leading to burnout extremely quickly. The contact center workforce is subject to name-calling, threats, and all sorts of irate customers on a daily basis, so customer experience providers have a direct responsibility to continuously help employees manage stress Who Ya Gonna Call? Stress Busters

Life at Activus: The Importance of Empathy in Times of Crisis

When people experience challenging times, the best kind of support comes from those who have shared those experiences and understand the difficult situation they’re facing. As an Ambassador at Activus Connect, Janelle Cuevas-Cruz works on one of our support programs answering incoming calls and assisting customers for a client in the financial services and lending Life at Activus: The Importance of Empathy in Times of Crisis

Boosting Diversity and Inclusion with Solid CX Partnerships

Diversity is a major priority area for most businesses today, and with good reason. A recent study by McKinsey found that diverse companies are 35% more likely to outperform their competitors, while 67% of workers consider an employer’s diversity and inclusion model a deciding factor in their job hunt, according to Glassdoor. The prospects of Boosting Diversity and Inclusion with Solid CX Partnerships

Rebuilding Employee Trust in the Customer Experience Industry

The wide-scale adoption of work-at-home in the CX and BPO industry is causing a negative ripple effect within the talent pool. Companies are promising flexibility and a better work-life balance, but failing to deliver on employee needs and expectations, leading many people to leave their jobs with a deep mistrust of the industry. When ex-BPO Rebuilding Employee Trust in the Customer Experience Industry

The Secret to Transparency and Openness in a Virtual Business

At Activus Connect, we’ve uncovered a little-known secret to enhancing transparency in business. Consistency. When a company sticks to its ideals, consistently fulfills promises, and adopts consistent communication practices, it can become a transparent, inclusive business with a culture of openness. Let’s go over some of the ways consistency leads to organic improvement in a The Secret to Transparency and Openness in a Virtual Business

Life at Activus: Juggling Motherhood, Education, and a Flexible Career

Studying for a degree is challenging at the best of times, but imagine having to raise a child and work a full-time job at the same time. Are you exhausted yet? Achieving the impossible, Zionde Harper, one of our Team Experience Coordinators, is an inspiring example of how to successfully balance all three tasks—and she Life at Activus: Juggling Motherhood, Education, and a Flexible Career

Leadership Spotlight: Reducing Attrition in Virtual CX Delivery

Attrition remains the biggest challenge in the customer experience outsourcing industry, as BPOs and contact centers wrestle with the difficulty of finding and retaining loyal, long-term employees. With the industry-wide migration to work-at-home, BPO employees are finding new reasons to quit their jobs. The availability of remote CX jobs is increasing fast, so companies must Leadership Spotlight: Reducing Attrition in Virtual CX Delivery