We met with Tori Shamblin (TS) who shared her experience during the process of rebuilding and nurturing a church as she took on a pivotal role in maintaining the church’s tidiness and structure. AC: What organization or local cause did you volunteer for? TS: I volunteered at the Armstrong Christian Church. AC: Can you please … Inspiring Forward: A Journey of Restoration
The internet can be a risky place, and with cyber threats lurking around every corner, there’s no better time than Cybersecurity Awareness Month to get your digital defenses up to scratch. Here are some handy tips for dealing with the most common cybersecurity threats out there. Password Security Nowadays, cybercriminals have tools that can crack … Protecting Yourself Online: Tips and Tricks for the Everyday User
We met with Isabel G Guido (IG) who brings engaging and educational lessons to young children, aiming to ignite their passion for continuous learning. Additionally, she plays a key role in maintaining the library’s cleanliness and organization. AC: What organization or local cause did you volunteer for? IG: I volunteered for my local library in … Inspiring Forward: Empowering the Next Generation through Education
We met with Monique Estrada (ME) who ensured the safety of children at Bexley Elementary while volunteering with the school district. Together with her daughter, they made cherished memories during her final year in elementary school. AC: What organization or local cause did you volunteer for? ME: I volunteered for my daughter’s end-of-year school field … Inspiring Forward: Helping a School Give an Unforgettable Experience for Its Students
As customers, tools like automated chatbots have established themselves as a (mostly) reliable part of our experiences, guiding us through purchases or helping us reset a password—you know, the “quick-fix” stuff. Yet, when something is wrong with our health, these quick fixes aren’t always possible, and we often seek the warmth and understanding that only … Building Trust During Patient Journeys: Healthcare and the Human Touch
We met with Dallyas Burgess (DB), who engaged in a shadowing experience at Karen Watson’s dental office, while on the journey to become a dental hygienist! Through this volunteering opportunity, Dallyas Burgess had the chance to observe and learn from the front desk, dental assistant, and dentist, all aimed at acquiring the skills to assist … Inspiring Forward: Driven to Become a Dental Hygienist
Imagine a business where every culture, gender, language, and background is represented in its workforce—you’d have an all-star team of the world’s best talent, pretty much guaranteeing innovation, creativity, and success for the brand. Whenever a business wants to get to the next level or elevate its employee experiences, a high level of diversity, equity, … Diversity, Equity, and Inclusion: The Keys to a Successful Talent Hunt
So, you’ve taken the leap and decided to outsource your customer experience (CX). Wise move—having an expert team manage those vital customer touchpoints can be a game-changer. But in a market flooded with potential partners, each promising the Earth, choosing the right CX outsourcing partner can feel overwhelming. The stakes are high. A strategic partnership … Selecting a CX Outsourcing Partner: 7 Steps to Ensure Success
If you’ve ever heard the term “CX outsourcing” batted around the water cooler, you may have thought it was just another corporate buzzword. Whereas, in fact, it’s a game-changing strategy that rolls out the red carpet for your customers. In simple terms, CX (Customer Experience) outsourcing is the act of partnering with a superstar team … 4 Huge Benefits of Outsourcing Customer Experience
So, you’re on the brink of scaling your business? Congrats! It’s a milestone achievement that speaks volumes about your entrepreneurial spirit and the impact your product or service has made in the market. But as your horizons expand, so does the complexity of providing excellent and consistent customer experience (CX)—a crucial element that can significantly … How CX Outsourcing Companies Can Help Scale Your Business