More than any other, the travel, tourism, and hospitality industry is about experiences. Every journey, every adventure, every exploration is laden with heartfelt, memorable moments. As such, creating an emotional connection with your customers is crucial to success as a travel brand. In the world of CX, “emotional connection” refers to the bond that forms … The Power of Emotional Connection in Travel Customer Experience
As April is Stress Management Month, now is the time to discuss the importance of time management and maintaining a healthy work-life balance while working from home. While the past few years have seen a rise in the popularity of remote work, they have also introduced some unique challenges regarding time management, sometimes leading to … Mastering Work-Life Balance: 10 Stress-Reducing Tips for Remote Jobs
By coming together as a community and extending a helping hand, we can make a positive impact on the lives of these individuals. We met with Aaliyah Butler (AB) who during her Day of Giving volunteered at two organizations in her local community. AC: What organization or local cause did you volunteer for? AB: I … Inspiring Forward: Spreading Love in the Charlotte Community
As technology advances at an unprecedented rate, many businesses struggle to find the right balance between automation and the human touch. At Activus Connect, we believe the solution lies not in choosing between humans or technology but in embracing a blend of both. By using technology to enhance, rather than replace, human interaction, businesses can … How to Rehumanize Your Business With A Blend of People And Technology
As customers, we all want the best experiences when dealing with brands. And when businesses can deliver on those expectations and elevate experiences even higher, everyone wins. The brands with the best customer experience (CX) usually have a secret weapon on the front lines: passionate and empathetic brand Ambassadors who take calls, respond to messages, … What It Means To Be An Ambassador at Activus Connect
Sparking change through mailed letters! We met with Michelle Dunton (MD) who participated in Love for our Elderly’s 12 Days of Letter campaign. During this campaign, she was able to spread love and kindness to our elderly community one letter at a time. AC: What organization or local cause did you volunteer for? MD: I … Inspiring Forward: One Letter at a Time
Elevating employee experience (EX) is crucial in today’s competitive environment, where a company’s capacity to provide exceptional EX determines successful recruitment, retention, and customer satisfaction. Businesses with strong EX have higher productivity and retention rates than those with weak EX and have a higher chance of successfully undergoing a digital transformation. Additionally, EX-focused organizations are … Elevating the Employee Experience: Why It Matters and How to Do It
Elevating customer experience (CX) and employee experience (EX) will be critical for businesses in 2023, which is why many organizations are sourcing work-from-home (WFH) providers that specialize in remote CX delivery and employee satisfaction. Working from home is no longer a rare perk; it’s an employee expectation and a key differentiator for today’s organizations. According … Ready for Anything: Elevating CX in an Uncertain Future with SmartVirtual™
Giving back can be as simple as lending a hand or positively impacting someone’s day. We met with Kaunya Westbrook to go over her Day of Giving experience. AC: What organization or local cause did you volunteer for? KW: I volunteered at Phase 3 Hair Salon owned by Linda Bunch. AC: Can you please provide … Inspiring Forward: Spreading Joy at Phase 3 Salon
Christmas is a time to share joy and blessings with those around us by giving back and creating happy memories with them. We met with Leslie Vega Salinas (LVS) to go over her Day of Giving experience volunteering at Mercy House. AC: What organization or local cause did you volunteer for? LVS: I volunteered for … Inspiring Forward at Mercy House