Leadership Spotlight: Virtual CX Strategies for An Unpredictable World

At Activus Connect, our SmartVirtual™ business model has enabled us to continuously plan for future growth and expand our CX delivery platform around the world, while many customer experience providers are still struggling to provide high-quality service in a virtual environment. Susie Buffam, our Chief Strategy Officer, has been a huge part of this success. … Leadership Spotlight: Virtual CX Strategies for An Unpredictable World