ActivusConnect

Why It’s High Time Video Chat Reached Its Full Potential in CX Delivery

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Post COVID-19, true omnichannel customer experience delivery is only possible with a robust video chat service offering. Successful digital connections now rely on face-to-face interaction more than ever before as people live with ongoing social restrictions. Here at Activus Connect, video chat has always been an element of our digital engagement strategy as part of … Why It’s High Time Video Chat Reached Its Full Potential in CX Delivery

The SmartVirtual Approach to Ambassador Safety and Security

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One of the most encouraging aspects of the COVID-19 crisis is that BPOs and CX providers are bending over backward to protect their teams. Whether they’re offering people the option to work from home, reducing in-center capacity to comply with social distancing rules, or implementing hand sanitizing stations and employee health checks, there’s no doubt … The SmartVirtual Approach to Ambassador Safety and Security

Life at Activus: Raising Twins at Home as a Full-Time Mom and Ambassador

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Working at home has loads of well-documented benefits, but the best perk for many people is spending extra time with the family, something that Charlotte Cawthon, an Ambassador at Activus Connect, values immensely. Charlotte lives in Atlanta, Georgia, where she has fully embraced the work-at-home lifestyle. Her role as an Ambassador has allowed her to … Life at Activus: Raising Twins at Home as a Full-Time Mom and Ambassador

Weathering Another Storm: BPO’s Next Challenge After COVID-19

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Real talk: COVID-19 is an apocalyptic storm that is ravaging the BPO and CX outsourcing world, completely blindsiding the industry and forcing every traditional provider into a corner. When enforced social distancing and quarantine measures came into place, contact centers and BPO offices around the world were shut down indefinitely, leading most of the industry … Weathering Another Storm: BPO’s Next Challenge After COVID-19

3 Essential Security and Compliance Elements for Work-at-Home CX

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Since the early days of work-at-home customer service, customer experience (CX) and BPO providers have always struggled with the same issue: how to replicate in-center security and compliance practices in a virtual setting. Today, with work-at-home CX now accelerating, brands are finally coming around to the idea that a virtual workforce can actually increase security, … 3 Essential Security and Compliance Elements for Work-at-Home CX

Life at Activus: Balancing Ph.D. Studies With Full-Time Remote Employment

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In this new series of articles, we shine a spotlight on our Ambassadors and other essential team members as they share their personal stories and describe their experiences on the job with Activus Connect. Our first lucky contender is Sofia Alemany (25), a self-confessed workaholic and a human resources Ph.D. student based in Puerto Rico. … Life at Activus: Balancing Ph.D. Studies With Full-Time Remote Employment

Partner Q&A: Creating a 40% Drop in Operational Costs in One Month

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At Activus Connect, we’re always highlighting the benefits of work-at-home customer experience, but it’s really our customers who understand it best, so we’ve decided to give them the spotlight to provide their unique insight into the SmartVirtualTM experience. A Closer Look is a customer research and data-analytics firm that provides retailers, restaurants, and hotels with … Partner Q&A: Creating a 40% Drop in Operational Costs in One Month

Case Study: A Closer Look

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Maximizing efficiency, reducing costs, and preparing for future successes. The Client Headquartered in Norcross, Georgia, A Closer Look is a customer research and data-analytics firm that provides retailers, restaurants, and hotels with unique customer experience data from mystery shops. The company was founded 25 years ago by three entrepreneurs with an ambition to enter the … Case Study: A Closer Look