By Felix Serrano In a world where customer experience is essential, an organization’s choice of CX delivery model is equally as vital. Gone are the days of buying hundreds of seats in a cramped call center, filling them with local employees, and pacing the aisles under the guise of “coaching.” Today’s CX delivery is about … SmartVirtual™ Vs. GigCX Vs. Hybrid: Which Adds the Most CX Value?
At Activus Connect, we’re always proud to highlight the courageous actions of our brave veterans but equally celebrate the sacrifices made by their significant others. With Military Spouse Appreciation Day falling on May 7th, what better time to tell the story of one of our Ambassadors, Jonathan Martinez, whose husband serves as a first-class petty … Portable Career as a Military Spouse
Here at Activus Connect, we take pride in celebrating our honorable veterans and their impactful life experiences. This week, Michelle House, one of our Team Experience Coordinators, tells us about her incredible adventures in the Army while serving as a military parent. Early Life and Adventurous Inspiration Michelle was born and raised in Staten Island, … Living an Adventurous, Inspiring Life as an Ammunitions Specialist and a Mother
At Activus Connect, we are proud to highlight our honorable veterans and their impactful life experiences. This week, Wendy Davis, one of our Team Experience Coordinators, shares her incredible story of service in the Navy as a military parent. Early Years and Military Upbringing Wendy grew up in Los Angeles, California, but moved to Arkansas, … Courage, Honor, Commitment: Life as a Military Child, Parent, and Veteran
At Activus Connect, we are proud to share our honorable Veterans and their families’ impactful experiences. Let’s kick things off with Ruth Sadler, one of our incredible new Ambassadors, to learn what it was like growing up with a parent who served in the military and then becoming a military parent herself. Early Life Lessons … Shaping Integrity and Morals Through Two Generations of Military Life
Stability is vital during these times of uncertainty, especially when it comes to your career. When the going gets tough, you need to know that your employer will support you. Here at Activus Connect, we do everything in our power to help our people stay safe, develop their careers, and feel like an essential part … Life at Activus: Safe, Stable Employment During Difficult Times
During March, our Stress Busters Team took on the initiative of promoting various causes throughout the organization. We met with Nichole Osborn (NO), the Stress Busters Taskforce Chairperson, to talk more about this #InspiringForward initiative. AC: As Chairperson of the Stress Busters, what are some of your goals when deciding which activities to showcase? NO: … Inspiring Forward: Promoting Worthy Causes at Activus Connect
Great customer experience doesn’t always come naturally, but some are born to provide it. Rebecca “Peyton” Heitman is one of those people capable of listening to everyone and making them feel at ease. As fate would have it, her natural ability to serve others led her to a rewarding career in customer experience delivery at … Life at Activus: For the Best Customer Experience, Make Connections
By Minerva Serrano I’m always looking for opportunities to coach and mentor others with entrepreneurial dreams, so when a colleague suggested I share my thoughts in conjunction with International Women’s Day, I jumped at the chance. Activus Connect is a certified Women’s Business Enterprise (WBE) and Minority Business Enterprise (MBE). In just three years, we’ve … International Women’s Day: Advice for Aspiring Entrepreneurs
Opportunities for personal growth and career progression are significant at any company. Not only do they help attract great talent, but they also improve retention and overall team motivation. However, all too often, companies in the customer experience and BPO space fail to offer anything past the traditional agent-supervisor-manager track, which can deter high-quality candidates. … Career Stories: From New Recruit to Dream Job in Less than a Year