Blending AI with Omnichannel Support to Elevate Human-to-Human CX

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In today’s digital age, the landscape of customer service is rapidly evolving. The variety of channels available—from in-person visits and phone calls to hyper-efficient contact centers, email, and social media—has expanded, making it more complex for companies to provide consistent support. Yet, one thing remains constant: the need for authentic human-to-human interactions. As artificial intelligence … Blending AI with Omnichannel Support to Elevate Human-to-Human CX

Importance of Budgeting: A Beginner’s Guide to Financial Wellness

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Since April is National Financial Literacy Month, it’s the perfect time to talk about the importance of effective budgeting—one of the best ways to improve your financial health. According to a survey by Credit.com, almost 30% of Americans don’t think they need a budget, with 12% claiming they’re afraid to even check their bank account. … Importance of Budgeting: A Beginner’s Guide to Financial Wellness

Remote CX Outsourcing: Solving Tax Season Chaos for Financial Institutions

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With tax season fast approaching, financial institutions face an onslaught of inquiries that bring bucketloads more work but also a unique chance to boost their reputation for excellent customer experience (CX). Every complex (and often urgent) question from customers is an opportunity to demonstrate accuracy, speed, and empathy for this stressful time, showcasing the brand’s … Remote CX Outsourcing: Solving Tax Season Chaos for Financial Institutions

Balancing Work and Wellness: 3 Ways to Maintain a Healthy WFH Lifestyle

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Working from home (WFH) has a ton of benefits and perks, like skipping the morning commute and choosing your work wardrobe, but we also have to be mindful of challenges, especially when it comes to our health. Without the natural movement of a day spent in the office—walking to meetings, taking lunch breaks outside—you might … Balancing Work and Wellness: 3 Ways to Maintain a Healthy WFH Lifestyle

Inspiring Forward: Making a Difference on Grandparent’s Day

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We met with Margaux Gonzalez (MG) who actively engaged in helping to prepare for Grandparent’s Day at St. Stephens Episcopal School. She expressed the belief that every time she volunteers her time for a meaningful cause, she learns something new and valuable. AC: What organization or local cause did you volunteer for? MG: I volunteered … Inspiring Forward: Making a Difference on Grandparent’s Day