ActivusConnect, Author at Activus Connect

Inspiring Forward: A Parent’s Journey of Volunteerism and Joy

ActivusConnect | May 29, 2024

Explore our enriching encounter with Jemmalyn Yaun (JY), an enthusiastic volunteer who participated in her daughter’s school field trip, where they embarked on a journey of discovery at the Imagination Station Science and History Museum, delving into history and igniting their creativity. Following their exploration of the museum, they proceeded to an artistic park, where … Inspiring Forward: A Parent’s Journey of Volunteerism and Joy

Blending AI with Omnichannel Support to Elevate Human-to-Human CX

ActivusConnect | May 22, 2024

In today’s digital age, the landscape of customer service is rapidly evolving. The variety of channels available—from in-person visits and phone calls to hyper-efficient contact centers, email, and social media—has expanded, making it more complex for companies to provide consistent support. Yet, one thing remains constant: the need for authentic human-to-human interactions. As artificial intelligence … Blending AI with Omnichannel Support to Elevate Human-to-Human CX

Inspiring Forward: Sparking Change in my Community

ActivusConnect | May 15, 2024

Discover our inspiring interaction with Charles Spears (CS), a passionate volunteer for the AAPI community! He generously contributed by setting up tents and tables, providing invaluable support for a worthy cause. AC: What organization or local cause did you volunteer for? CS: I volunteered with the AAPI Community. AC: Can you please provide an overview … Inspiring Forward: Sparking Change in my Community

Virtual Vibrancy: Balancing Fitness and Well-Being at Home

ActivusConnect | May 8, 2024

For those of us who spend our days juggling tasks at home, it’s crucial to regularly take stock of how we’re maintaining our physical and mental well-being to stay productive, healthy, and energized. Anyone will tell you that regular exercise can increase your productivity and boost your overall mood. Yet many of us struggle to … Virtual Vibrancy: Balancing Fitness and Well-Being at Home

Inspiring Forward: The Healing Power of Volunteer Work

ActivusConnect | April 24, 2024

We connected with Pierre Mounier (PM), who volunteered for an organization called Para la Naturaleza on a mission to help create a better and sustainable future for Puerto Rico. During his Day of Giving, Pierre became a part of this mission by helping the beach breathe better and cleaning the environment by picking up unnecessary … Inspiring Forward: The Healing Power of Volunteer Work

Importance of Budgeting: A Beginner’s Guide to Financial Wellness

ActivusConnect | April 17, 2024

Since April is National Financial Literacy Month, it’s the perfect time to talk about the importance of effective budgeting—one of the best ways to improve your financial health. According to a survey by Credit.com, almost 30% of Americans don’t think they need a budget, with 12% claiming they’re afraid to even check their bank account. … Importance of Budgeting: A Beginner’s Guide to Financial Wellness

Inspiring Forward: Aiding Those in Need

ActivusConnect | April 10, 2024

We had the pleasure of connecting with Amber Daniels (AD), who assisted in distributing nonperishable items and aiding the elderly at the Dekalb County Local Food Drive. AC: What organization or local cause did you volunteer for? AD: I participated in the DeKalb County Local Food Drive, distributing food and clothing essentials to residents within … Inspiring Forward: Aiding Those in Need

Remote CX Outsourcing: Solving Tax Season Chaos for Financial Institutions

ActivusConnect | April 3, 2024

With tax season fast approaching, financial institutions face an onslaught of inquiries that bring bucketloads more work but also a unique chance to boost their reputation for excellent customer experience (CX). Every complex (and often urgent) question from customers is an opportunity to demonstrate accuracy, speed, and empathy for this stressful time, showcasing the brand’s … Remote CX Outsourcing: Solving Tax Season Chaos for Financial Institutions

Inspiring Forward: Supporting Families in Need

ActivusConnect | March 27, 2024

We had the pleasure of connecting with Samora Nunn (SN), a passionate advocate supporting families in need of home supplies while volunteering at Dallas Furniture Bank; the same organization that once assisted her and her family. AC: What organization or local cause did you volunteer for? SN: I volunteered at the Dallas Furniture Bank. AC: … Inspiring Forward: Supporting Families in Need

Balancing Work and Wellness: 3 Ways to Maintain a Healthy WFH Lifestyle

ActivusConnect | March 20, 2024

Working from home (WFH) has a ton of benefits and perks, like skipping the morning commute and choosing your work wardrobe, but we also have to be mindful of challenges, especially when it comes to our health. Without the natural movement of a day spent in the office—walking to meetings, taking lunch breaks outside—you might … Balancing Work and Wellness: 3 Ways to Maintain a Healthy WFH Lifestyle