Empowered Women, Inspiring Futures: Celebrating Women’s History Month at Activus Connect

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March is Women’s History Month – A time to honor the achievements, resilience, and leadership of women throughout history. From breaking barriers in the workplace to driving innovation across industries, women continue to shape the world in powerful ways. At Activus Connect, we recognize the invaluable contributions of the women who lead, inspire, and uplift … Empowered Women, Inspiring Futures: Celebrating Women’s History Month at Activus Connect

Staying Connected: Enhancing CX with SmartVirtual and WFH Communication Efficiency

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In today’s digital world, customer expectations are higher than ever – quick responses, personalized interactions, and seamless service are the new norm. As expectations change and get more demanding, it’s far easier to fall short in customers’ eyes. (HubSpot) For remote customer service teams without SmartVirtualTM agents (or as we call them, ambassadors), staying connected … Staying Connected: Enhancing CX with SmartVirtual and WFH Communication Efficiency

Paws & Productivity: How Pets Enhance Remote Work & Company Culture

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Pets bring joy, companionship, and countless benefits to our daily lives, but did you know they can also enhance productivity and well-being in the workplace? In honor of National Love Your Pet Day on February 20th, we’re celebrating the positive impact of pets on both remote employees and companies. At Activus Connect, our team members … Paws & Productivity: How Pets Enhance Remote Work & Company Culture

American Heart Month: How Customer Service Supports Healthcare Initiatives

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Every heartbeat tells a story, and this February, we’re celebrating American Heart Month by championing healthier lives and stronger hearts! American Heart Month is a nationwide campaign dedicated to raising awareness about heart disease. By shining a spotlight on heart disease prevention, American Heart Month empowers people to take proactive steps toward healthier lives while … American Heart Month: How Customer Service Supports Healthcare Initiatives

Celebrating National Puzzle Day: Enhancing Work-Life Balance and Mental Health in a WFH World

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Achieving a work-life balance is like solving a puzzle: each piece represents an important aspect of life (work, health, relationships, self-care), and balance happens when they all fit together. Studies have found that remote workers are more productive, healthier and typically enjoy a more positive work-life balance. However, remote working is not all sunshine and … Celebrating National Puzzle Day: Enhancing Work-Life Balance and Mental Health in a WFH World

Fresh Start, Stronger Finances: How CX Supports Financial Planning Success

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The start of a new year is the perfect time to reflect on financial goals and set resolutions to improve your financial health. According to a recent study from WalletHub, 52% of Americans plan to make finance-related New Year’s resolutions. Whether it’s saving more, paying off debt, or building an emergency fund, achieving these goals … Fresh Start, Stronger Finances: How CX Supports Financial Planning Success

Turning Post-Holiday Challenges into Wins with Outstanding Remote Service

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The post-holiday season is a pivotal time for businesses. While it brings exciting opportunities with sales and new customer engagement, it also comes with unique challenges, especially when managing returns and exchanges. Holiday returns have increased for 8+ years straight and at least 33% of adults expect to return a holiday gift. For remote customer … Turning Post-Holiday Challenges into Wins with Outstanding Remote Service