We met with Scotia Marshall (SM) to learn about her inspiring journey of giving back to the community. She dedicated her time and energy to supporting families in need, particularly within the foster youth system. AC: What organization or local cause did you volunteer for? SM: I volunteered for families in need during Helene and … Inspiring Forward: Spotlight on Community Impact
Working from home has its perks but without the right setup, your home office can quickly become a space of distraction, discomfort, and clutter. When working remotely, it’s crucial to design an office space that is both functional and comfortable. The good news? You don’t need to overhaul your entire space to see big improvements. … Home Office Hacks: Boost Productivity and Comfort
In today’s digital world, customer service has taken a bold leap into the remote realm, where face-to-face interactions are replaced by chat windows and phone calls. But even without physical presence, one thing remains constant: the power of soft skills. The ability to communicate clearly, build trust, and solve problems with empathy is more crucial … The Role of Soft Skills in Remote Customer Service
Remote work has been on the rise since the Covid-19 pandemic and is only gaining more momentum as time goes on. According to Forbes, to make remote work successful, companies must use and invest in the right technology and tools to help support remote teams. This includes collaboration tools, video conferencing software, and project management … Enhancing Remote Communication: Best Practices and Tools
The Covid-19 pandemic accelerated the shift to remote work, creating a landscape where customer service teams now operate across diverse countries, languages, and cultures. In this hyper-connected world, delivering exceptional service means more than just having a strong internet connection—it requires cultural sensitivity. This crucial skill can define your team’s success, transforming customer interactions, building … Building Bridges: Cultural Sensitivity in Remote CX Teams
We met with Alexis Perez (AP), who shared that she dedicated her time to supporting her mother’s charitable farm by actively participating in gathering eggs from their friendly hens and preparing beehives for honey production. AC: What organization or local cause did you volunteer for? AP: My mother has created her charitable farm that produces … Inspiring Forward: Seeds of Compassion
Struggling to keep up with customer service demands during peak seasons? During high demand periods, customers expect fast response times, efficient problem solving, reliability and a convenient way to reach a representative to assist them. Adapting to seasonal demand is crucial and if done effectively, adaptation can lead to increased customer satisfaction and higher revenue. … Adapting to Seasonal Demand: Tips for Remote Customer Service Teams
We met with Alexis Hird (AH), who shared her passion for local environmental preservation through her ongoing volunteer work with the Lakaire community reservation, emphasizing the impact of small, consistent efforts in cleaning up and maintaining local natural spaces. AC: What organization or local cause did you volunteer for? AH: Lakaire community reservation- This is … Inspiring Forward: Commitment to Local Environmental Preservation
We met with Crystal Espinal (CE), who shared her heartwarming experience volunteering at Field Day for Sunrise Elementary, where her children attend. Crystal’s first-time involvement included supporting a pre-K class with special needs. She highlighted the joy and inclusivity of the event, noting that the children’s challenges did not limit their enjoyment. Crystal found the … Inspiring Forward: Lighting Up the Playground of Possibilities
We met with John Anthony Woods-Hutchins (JH) who shared his first volunteer experience at the Miller-Keystone Blood Center. John welcomed donors and donated blood himself, emphasizing its crucial role in supporting hospitals in Pennsylvania and New Jersey. He found the experience fulfilling and encouraged others to participate in blood donation as a vital community service. … Inspiring Forward: Fueling Life’s Lifeline