As customers, we all want the best experiences when dealing with brands. And when businesses can deliver on those expectations and elevate experiences even higher, everyone wins. The brands with the best customer experience (CX) usually have a secret weapon on the front lines: passionate and empathetic brand Ambassadors who take calls, respond to messages, … What It Means To Be An Ambassador at Activus Connect
Sparking change through mailed letters! We met with Michelle Dunton (MD) who participated in Love for our Elderly’s 12 Days of Letter campaign. During this campaign, she was able to spread love and kindness to our elderly community one letter at a time. AC: What organization or local cause did you volunteer for? MD: I … Inspiring Forward: One Letter at a Time
Elevating employee experience (EX) is crucial in today’s competitive environment, where a company’s capacity to provide exceptional EX determines successful recruitment, retention, and customer satisfaction. Businesses with strong EX have higher productivity and retention rates than those with weak EX and have a higher chance of successfully undergoing a digital transformation. Additionally, EX-focused organizations are … Elevating the Employee Experience: Why It Matters and How to Do It
Elevating customer experience (CX) and employee experience (EX) will be critical for businesses in 2023, which is why many organizations are sourcing work-from-home (WFH) providers that specialize in remote CX delivery and employee satisfaction. Working from home is no longer a rare perk; it’s an employee expectation and a key differentiator for today’s organizations. According … Ready for Anything: Elevating CX in an Uncertain Future with SmartVirtual™
Giving back can be as simple as lending a hand or positively impacting someone’s day. We met with Kaunya Westbrook to go over her Day of Giving experience. AC: What organization or local cause did you volunteer for? KW: I volunteered at Phase 3 Hair Salon owned by Linda Bunch. AC: Can you please provide … Inspiring Forward: Spreading Joy at Phase 3 Salon
Christmas is a time to share joy and blessings with those around us by giving back and creating happy memories with them. We met with Leslie Vega Salinas (LVS) to go over her Day of Giving experience volunteering at Mercy House. AC: What organization or local cause did you volunteer for? LVS: I volunteered for … Inspiring Forward at Mercy House
By Jenny Genge With employees leaving their jobs in droves and demanding more from their employers, retention is a critical issue for modern businesses. Retaining valuable employees is somewhat easier for companies that provide a work-from-home (WFH) employment model but still introduces a unique set of challenges. As a 100% remote company, Activus Connect has … Advancing with Activus: 3 Critical Elements of WFH Employee Retention
By Nichole Osborn Work-at-home careers in customer experience (CX) are more popular than ever, but as these jobs evolve so rapidly, they require employees and employers to heavily commit to skill development to be successful. The main challenge for CX companies is continuously training remote employees in soft and hard skills while ensuring they stay … How Activus Empowers Remote Ambassadors Through Skills Development
by Felix Serrano Data analytics is not only a science; it’s an art form capable of changing how organizations deliver customer experience (CX). When applied correctly, data analytics helps companies pinpoint and predict demand, flag potential risks, meet efficiency objectives, boost revenue, and develop a deep understanding of their customers. However, the challenge for most … The Art of Data Analytics: Insights that Lead to Elevated Experiences
New season, new opportunities to give back. We met with Tanya Buchtela (TB), one of our trainers, to go over her Day of Giving experience. AC: What organization or local cause did you volunteer for? TB: My Local church has an annual Fall Festival and each year they choose where the funds will go. This … Inspiring Forward: Fall Festival Giving