Leadership Spotlight

International Women’s Day: Advice for Aspiring Entrepreneurs

By Minerva Serrano I’m always looking for opportunities to coach and mentor others with entrepreneurial dreams, so when a colleague suggested I share my thoughts in conjunction with International Women’s Day, I jumped at the chance. Activus Connect is a certified Women’s Business Enterprise (WBE) and Minority Business Enterprise (MBE). In just three years, we’ve International Women’s Day: Advice for Aspiring Entrepreneurs

Leadership Spotlight: Reducing Attrition in Virtual CX Delivery

Attrition remains the biggest challenge in the customer experience outsourcing industry, as BPOs and contact centers wrestle with the difficulty of finding and retaining loyal, long-term employees. With the industry-wide migration to work-at-home, BPO employees are finding new reasons to quit their jobs. The availability of remote CX jobs is increasing fast, so companies must Leadership Spotlight: Reducing Attrition in Virtual CX Delivery

Leadership Spotlight: Achieving Virtual Excellence with Innovative Technologies

As a SmartVirtual™ company in a globalized industry, technology and talented people go hand-in-hand when striving for excellence. The success of a 100% work-at-home operation relies heavily on a robust, forward-thinking, innovative approach to IT, a fact that our new CIO, Anthony Crutcher, knows all too well. We sat down with Anthony to chat about Leadership Spotlight: Achieving Virtual Excellence with Innovative Technologies

Leadership Spotlight: Virtual CX Strategies for An Unpredictable World

At Activus Connect, our SmartVirtual™ business model has enabled us to continuously plan for future growth and expand our CX delivery platform around the world, while many customer experience providers are still struggling to provide high-quality service in a virtual environment. Susie Buffam, our Chief Strategy Officer, has been a huge part of this success. Leadership Spotlight: Virtual CX Strategies for An Unpredictable World

Leadership Spotlight: Managing Operations in a Work-at-Home Setting

As brands continue to migrate their CX delivery to work-at-home operations, we decided it might be time to check in with our leadership team and offer companies some advice for building a successful SmartVirtual™ operation. As Head of Operations at Activus Connect, Marc Robinson is responsible for maintaining operational efficiency throughout our entire SmartVirtual™ network. Leadership Spotlight: Managing Operations in a Work-at-Home Setting