ActivusConnect

In today’s digital world, customer expectations are higher than ever – quick responses, personalized interactions, and seamless service are the new norm. As expectations change and get more demanding, it’s far easier to fall short in customers’ eyes. (HubSpot) For remote customer service teams without SmartVirtualTM agents (or as we call them, ambassadors), staying connected … Staying Connected: Enhancing CX with SmartVirtual and WFH Communication Efficiency

Every heartbeat tells a story, and this February, we’re celebrating American Heart Month by championing healthier lives and stronger hearts! American Heart Month is a nationwide campaign dedicated to raising awareness about heart disease. By shining a spotlight on heart disease prevention, American Heart Month empowers people to take proactive steps toward healthier lives while … American Heart Month: How Customer Service Supports Healthcare Initiatives

The start of a new year is the perfect time to reflect on financial goals and set resolutions to improve your financial health. According to a recent study from WalletHub, 52% of Americans plan to make finance-related New Year’s resolutions. Whether it’s saving more, paying off debt, or building an emergency fund, achieving these goals … Fresh Start, Stronger Finances: How CX Supports Financial Planning Success

The post-holiday season is a pivotal time for businesses. While it brings exciting opportunities with sales and new customer engagement, it also comes with unique challenges, especially when managing returns and exchanges. Holiday returns have increased for 8+ years straight and at least 33% of adults expect to return a holiday gift. For remote customer … Turning Post-Holiday Challenges into Wins with Outstanding Remote Service