The holiday countdown is on, and if you’re scrambling for last-minute gifts, you’re not alone. Between sold-out shelves and delivery deadlines, the pressure to find the perfect present can feel overwhelming. But don’t panic – there’s a way to make this season of giving less stressful. With a little strategy and the help of retailers … Mastering Last-Minute Holiday Shopping with The Help of Excellent CX
We were delighted to connect with Regin Manlapaz (RM), who volunteered with Samaritan’s Purse Operation Christmas Child for their Day of Giving. As a first-time volunteer, RM found joy in selecting gifts, connecting with other volunteers, and leading a prayer. Inspired by the experience, RM encourages others to embrace the fulfillment of giving back. AC: … Inspiring Forward: Spreading Joy Through Samaritan’s Purse Operation Christmas Child
We met with Jasmine Brown (JB), who shared her experience where she volunteered as a chaperone for her son’s school field trip to Hill Ridge Farms. She shared insights into the school’s “Students First” mission, her role in supporting the 3rd-grade team, and how this opportunity allowed her to build connections while giving back to … Inspiring Forward: Building Connections Through Acts of Kindness
We met with Scotia Marshall (SM) to learn about her inspiring journey of giving back to the community. She dedicated her time and energy to supporting families in need, particularly within the foster youth system. AC: What organization or local cause did you volunteer for? SM: I volunteered for families in need during Helene and … Inspiring Forward: Spotlight on Community Impact
The Covid-19 pandemic accelerated the shift to remote work, creating a landscape where customer service teams now operate across diverse countries, languages, and cultures. In this hyper-connected world, delivering exceptional service means more than just having a strong internet connection—it requires cultural sensitivity. This crucial skill can define your team’s success, transforming customer interactions, building … Building Bridges: Cultural Sensitivity in Remote CX Teams
We met with Alexis Perez (AP), who shared that she dedicated her time to supporting her mother’s charitable farm by actively participating in gathering eggs from their friendly hens and preparing beehives for honey production. AC: What organization or local cause did you volunteer for? AP: My mother has created her charitable farm that produces … Inspiring Forward: Seeds of Compassion
Struggling to keep up with customer service demands during peak seasons? During high demand periods, customers expect fast response times, efficient problem solving, reliability and a convenient way to reach a representative to assist them. Adapting to seasonal demand is crucial and if done effectively, adaptation can lead to increased customer satisfaction and higher revenue. … Adapting to Seasonal Demand: Tips for Remote Customer Service Teams
We met with Alexis Hird (AH), who shared her passion for local environmental preservation through her ongoing volunteer work with the Lakaire community reservation, emphasizing the impact of small, consistent efforts in cleaning up and maintaining local natural spaces. AC: What organization or local cause did you volunteer for? AH: Lakaire community reservation- This is … Inspiring Forward: Commitment to Local Environmental Preservation
We met with Crystal Espinal (CE), who shared her heartwarming experience volunteering at Field Day for Sunrise Elementary, where her children attend. Crystal’s first-time involvement included supporting a pre-K class with special needs. She highlighted the joy and inclusivity of the event, noting that the children’s challenges did not limit their enjoyment. Crystal found the … Inspiring Forward: Lighting Up the Playground of Possibilities
We met with John Anthony Woods-Hutchins (JH) who shared his first volunteer experience at the Miller-Keystone Blood Center. John welcomed donors and donated blood himself, emphasizing its crucial role in supporting hospitals in Pennsylvania and New Jersey. He found the experience fulfilling and encouraged others to participate in blood donation as a vital community service. … Inspiring Forward: Fueling Life’s Lifeline