This month, we celebrate the incredible contributions of our African American employees who help shape our company with their dedication, talent, and unique perspectives. Through their stories, we aim to honor their impact, both within Activus and in the communities we serve.

Join us as we highlight their experiences, share insights on diversity and inclusion and explore meaningful ways to celebrate Black History Month together.

The Importance and Benefits of Diversity in the Workplace

We believe that diversity is not just a core value, it’s a strength that drives innovation, enhances collaboration and improves overall business success. Embracing diversity in the workplace fosters an environment where employees from different backgrounds, cultures, and perspectives come together to create solutions and provide exceptional customer experiences.

Driving Innovation and Creativity

A diverse workforce encourages different ways of thinking, leading to innovation that benefits both employees and customers. When people come from different backgrounds, have a variety of life experiences, and see the world in unique ways, multiple perspectives are brought to the table and gives a boost to creativity. (Forbes)

Encouraging Professional Growth and Development

Diverse teams can be professionally enriching as teammates are exposed to new skills and approaches to work. Naturally, teammates will learn about each other’s cultures which leads to a broader understanding of the world on a much deeper level that filters different perspectives into their own way of thinking, creating new thoughts and ideas. (Forbes)

Building a Strong Company Culture

An inclusive workplace fosters respect, collaboration and a sense of unity. At Activus Connect, we celebrate diversity because we know when everyone feels valued, we all thrive together. We create an environment where anyone – regardless of background – can contribute, grow, and succeed.

Additionally, our Inspiring Forward and Day of Giving initiatives encourage employees to support and uplift diverse communities. While Black History Month is a time for reflection and celebration, we prioritize diversity year-round, cultivating a workplace where every voice is heard, respected, and given the opportunity to thrive.

SmartVirtual^TM and the Role it Plays in Diversity

Our SmartVirtual^TM model is a remote work solution that assists in our commitment to diversity and inclusion. By eliminating geographical barriers and offering flexible work opportunities, we create an environment where talented individuals from all backgrounds can thrive, regardless of location, socioeconomic status or personal circumstances.

This approach allows us to recruit and retain top talent from across the country, providing career opportunities to individuals who may not have had access otherwise. It also enables individuals from historically underrepresented communities to pursue meaningful careers in customer experience without the constraints of having to be in a physical office.

SmartVirtual^TM also provides employees with access to training, mentorship, and professional development programs, regardless of location. By prioritizing skills and potential over proximity, we empower individuals from all backgrounds to advance in their careers.

Diversity is not just a goal, here at Activus Connect – it’s embedded in how we operate. We’ve built a workforce that reflects the diverse world we serve, ensuring that inclusion remains at the heart of everything we do. Our commitment to Diversity, Equity, and Inclusion (DEI) is reflected in inclusive hiring practices and ongoing training that fosters cultural awareness and equity.

Employee Spotlights

Our employees are the heart of our success, and we take pride in celebrating their unique stories and contributions. This Black History Month, we’re highlighting some of our incredible African American team members who bring passion, dedication, and innovation to our company every day.

In the following video, they share their experiences, insights, and what Black History Month means to them. Join us in honoring their voices and the impact they make within Activus Connect and beyond.

Ways to Celebrate and Learn

Black History Month is an opportunity to celebrate, reflect, and educate ourselves on the rich history, culture and achievements of African Americans. There are many meaningful ways to participate, from reading books by Black authors and watching films that highlight historical and cultural contributions to attending virtual or local events that promote awareness and dialogue.

Supporting Black-owned businesses, engaging in open discussions, and exploring educational resources are also great ways to deepen understanding. At Activus Connect, we encourage our employees to take this time to learn, share, and celebrate – because fostering diversity and inclusion starts with awareness and appreciation.

Conclusion

As we all celebrate Black History Month, we recognize that diversity, equity, and inclusion are not just values we uphold in February but commitments we honor every day. By sharing stories, learning from one another and embracing different perspectives, we strengthen our workplace and the communities we serve.

We encourage everyone to continue engaging in meaningful conversations, supporting diverse voices, and fostering an inclusive culture where we all can thrive. Together, we celebrate the past, embrace the present, and work toward a more inclusive future.

The post Life At Activus: Celebrating Black History Month appeared first on Activus Connect.

Each November, we celebrate National Veteran and Military Families Month, a time dedicated to honoring these sacrifices made and contributions of veterans, active-duty service members, and their families.

From deployments and relocations to the daily challenges of military life, these individuals have shown resilience and dedication that deserve our appreciation and support. This month gives us a chance to recognize their efforts in our communities and to show gratitude for their service.

At Activus Connect, we are proud to support veterans and military families by offering flexible, remote career opportunities that honor their unique skills and challenges. Through meaningful employment, we aim to provide a pathway to success and stability, whether they are transitioning from military life or looking for a fulfilling role that accommodates a mobile lifestyle.

In this blog, we’ll explore ways to honor and celebrate veterans, support military families, and highlight how Activus Connect values and empowers those who have served.

The Significance of National Veteran and Military Families Month

National Veteran and Military Families Month holds profound significance made by service members and their families. It recognizes the courage of veterans who have risked their lives, the resilience of active-duty members who continue to serve, and the unwavering support of military families who bear the weight of their loved one’s service.

Beyond just acknowledging their sacrifices, this month celebrates the invaluable contributions veterans bring to our communities and workplaces – skills in leadership, adaptability, and a deep sense of duty.

It also serves as a call to raise awareness of the unique challenges faced by military families, from frequent relocations to separations. By observing this month, we collectively recognize and support these heroes and their families, honoring their service and inspiring action to support their well-being year-round.

Ways To Honor and Celebrate Veterans

The struggles gone through and sacrifices made by veterans often go unnoticed by civilians. A little recognition can go a long way in showing veterans that their dedication and sacrifices truly matter, helping them feel valued and reminding them that their service has left a lasting impact on the lives and freedoms of others.

There are many meaningful ways to honor and celebrate veterans, from community involvement to personal gestures of gratitude. Attending local events, parades, and ceremonies provides an opportunity to publicly show support and appreciation for their service.

Simple acts, such as writing thank-you notes, creating care packages, or even just expressing thanks in person are just as good to show appreciation. Volunteering with veterans’ organizations or donating to causes that support veterans’ mental health, housing, and career development can contribute to continuing efforts.

By actively participating in these efforts, we show our gratitude in ways that resonate with veterans and create a stronger sense of community and support for those who have given so much.

Supporting Military Families

Supporting military families means understanding and addressing the unique challenges they face, including frequent relocations, long separations, and the constant adjustments to new environments.

These families often must balance the demands of everyday life with the unpredictability of military service, which can impact their emotional, financial, and social well-being. Providing resources like counseling, financial planning, educational support, and access to childcare can be incredibly valuable in easing their burdens.

Additionally, creating strong support networks within communities and workplaces helps military families feel connected and valued, even when they’re far from loved ones. By extending empathy, assistance, and practical resources, we show military families that they are not alone in their sacrifices and that their resilience is recognized and appreciated.

A Valuable Career Path for Veterans and Military Families at Activus Connect

Here at Activus Connect, we pride ourselves on our ability to support military spouses and military families by providing flexibility and understanding, thanks to our 100% remote employment model that accommodates their unique needs and experiences.

For those who have faced relocations, deployments and constant transitions, Activus Connects’ work-from-anywhere model allows for job stability and continuance, regardless of location.

The skills veterans bring – such as discipline, resilience, problem solving, and leadership – align seamlessly with our roles, where they can thrive in customer experience and leadership positions.

Additionally, the company offers resources, training, and support to ensure military spouses and veterans can translate their strengths into meaningful careers.

By providing this accessible career path, Activus Connect not only empowers veterans and their families to achieve professional growth but also helps them find a supportive workplace community where their sacrifices are valued.

Activus Connect Honors Veterans and Military Families

We are deeply committed to honoring veterans and military families at Activus Connect by creating an inclusive and supportive workplace that values their service and sacrifices. Through specialized hiring initiatives, the company actively seeks to bring veteran and military spouses into roles that suit their skills and strengths, recognizing the valuable qualities they bring to the workforce.

To show appreciation, we organize events and activities during Notional Veteran and Military Families Month, as well as throughout the year, celebrating the contributions and sacrifices of these individuals.

The company also provides continuous support and development opportunities to help veterans and military families grow within their roles and achieve their career goals.

Through these efforts, Activus Connect demonstrates its gratitude and commitment to those who have served, creating a workplace that truly honors their dedication.

Conclusion

As we observe National Veteran and Military Families Month, it’s important to remember the incredible sacrifices and contributions of veterans, service members, and their families but honoring them goes beyond gratitude. Honoring them is about supporting them in meaningful ways, whether through community involvement, practical resources, or career opportunities.

Activus Connect is proud to play a part in this mission by offering flexible, remote careers that empower veterans and military families to thrive professionally while balancing the unique challenges of military life.

By recognizing their strengths, providing support, and offering a path for growth, we help veterans and military families feel valued; not just during this month but every day.

Together, let’s continue to show our appreciation and commitment to those who have served and supported our nation.

We are going to challenge you this month to go out and take real action! Go volunteer, attend a local event or parade, support a veteran owned business, or simply write a note, make a care package, or give a verbal “Thanks for your service”.

Contact us to learn more about our available careers for military spouses.

The post Honoring Veterans and Military Families at Activus Connect appeared first on Activus Connect.

However, all too often, companies in the customer experience and BPO space fail to offer anything past the traditional agent-supervisor-manager track, which can deter high-quality candidates. At Activus Connect, we’re breaking that mold by offering dynamic career opportunities in a fast-growing company.

Just recently, two rising stars, Sheba Coble and Jaclyn Riches secured their dream jobs at Activus. We sat down with each of them to hear their stories.

A Perfect Fit for a Mature Student

Jaclyn Riches joined Activus Connect as a front-line Ambassador in September 2020, working from her home in Florida. At the time, she was looking for a job that would enable her to support her family while pursuing a bachelor’s degree in Data Analytics and Report Analyzing.

Two months later, Activus posted an opportunity to become a Report Analyst, a serendipitous moment for Jaclyn.

“When I saw the job posting, I jumped on it immediately,” she said. “It was the perfect chance to do what I enjoy the most, so I discussed it with my supervisor, who encouraged me to share my interest and apply.”

After a few interviews in December, Jaclyn booked her dream role, kicking off 2021 with some new responsibilities and challenges.

As an Ambassador, Jaclyn was responsible for listening to callers’ concerns, finding the best answers to their questions, and achieving a favorable resolution. As a Report Analyst, however, her work requires a different level of critical thinking. Her objective is to help the executive leadership team find new ways to achieve and exceed business goals.

“I’m currently developing reports and dashboards that give a broad overview of everything that’s going on across all our campaigns,” she explained. “The idea is to provide an accurate view of all programs, allowing us to see where we need additional focus.”

For example, one of Jaclyn’s reports shows the impact of unplanned absences trending above assumptions, allowing leadership early insight to intervene when and where needed. She also enjoys creating executive reports that detail each program’s status and health, allowing key stakeholders to monitor near real-time. These include a set of executive dashboards that streamline leadership meetings and accelerate decision-making processes.

Alongside her mission to provide insightful reports, Jaclyn is also working with the workforce management team to enhance their reporting, reduce the need for manual entry, limit inconsistencies, and increase overall accuracy.

“I’m still incredibly excited about the future of this role because I know that Activus is the company I want to be with for the long term,” she said. “The kind of support they offer their employees is just completely unheard of elsewhere, so it’s an incredible place to further your career.”

Learning, Growing, and Evolving from Home

Sheba Coble’s career track at Activus Connect has also been fast and dynamic.

“Ever since I was a young girl, I’ve always been an energetic, avid learner with the desire to grow and evolve, and my time at Activus Connect has been a great catalyst for that,” she said.

Sheba joined as an Ambassador in May 2020, working from her home in Gwinnett County, Georgia. She started by taking incoming calls, helping claimants track their claims, answering questions, and addressing customer’s concerns.

Just over a month later, Sheba’s manager recommended her for a Team Experience Coordinator (TEC) role, based on her excellent performance during her short time as an Ambassador. Soon after that, she moved into workforce management (WFM) as an analyst, working closely with the operations team to enhance and improve internal processes.

“It was incredibly insightful in WFM as it gave me a new perspective on the inner workings of all of our programs,” she said. “We were able to look at everything from the top-down, find areas of improvement, and then try to innovate and come up with solutions. I really enjoyed it.”

Sheba worked in WFM for a few more months, eventually taking the golden opportunity to become a Customer Experience Manager in February 2021.

“With my previous career experience in similar roles, it was a perfect fit for me,” she said. “The CXM is essentially a direct liaison between Activus Connect and our client companies. It’s a highly collaborative role extending across many different functions. I’m either directly assisting Ambassadors on the front lines and supervising campaigns or relaying any impactful information to clients and leaders at Activus.”

Sheba’s career growth has given her the chance to learn about almost every aspect of the business, all in her first year. With her military background and previous work-from-home experience, she’s used to moving around regularly, so these past months have been like second nature to her.

“Luckily for all of us, Activus Connect provides the tools to do our jobs while always clearly outlining expectations along the way,” explained Sheba. “They’re awesome at nurturing you, allowing you to grow, and providing necessary information and tools to be successful. It is a wonderful company with a great leadership team that cares about employees, and I’m so grateful to be a part of that.”

Advice for Ambitious Ambassadors

We asked Jaclyn and Sheba what they would say to Ambassadors at Activus or interested candidates looking to join this dynamic company.

“Activus is such a new and fast-growing company that it has plenty of opportunities for people to develop a life-changing career,” said Jaclyn. “The company wants to promote from within, so for Ambassadors who believe in Activus Connect’s goals along with a desire to grow on an individual level, there’s a real chance to find long-term job satisfaction here. I’ve got no intention of going anywhere else until I retire.”

“If you come into Activus Connect with a positive, ambitious mindset, ready to bring new ideas to the table, some incredible opportunities are waiting for you,” said Sheba. “If you have a dream, go for it. Come in willing to learn, grow, and help out. The company heavily encourages people like that to advance their careers and will help you achieve that.”

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The post Career Stories: From New Recruit to Dream Job in Less than a Year appeared first on Activus Connect.